Brandon Isai Villarreal
901 E Redbud Ave McAllen
Summary
Organized and dependable professional skilled in managing multiple priorities and eager to embrace new responsibilities. Seeking a role that offers challenges while leveraging strong interpersonal, time management, and problem-solving abilities. Experience collaborating with diverse teams fosters adaptability and readiness for any challenge.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
The McAllen Country Club
McAllen
11.2023 - Current
- Provided exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed table settings and cleanliness to maintain a welcoming atmosphere.
- Handled guest inquiries and resolved issues promptly for satisfaction.
- Organized and executed special events, ensuring seamless service flow.
- Provided training for new servers to ensure effective customer service.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Scaffold Builder
Turner Industries
03.2023 - 11.2023
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Worked around live machinery and ongoing operations to complete scaffolding projects on-time by a certain date.
- Carried materials and equipment weighing up to 30-50 pounds onto job sites in various climates and weather conditions.
- Maintained safety and operational procedures for the projects for the day at heights of up to 40-200 feet at times. On ground level as well
- Worked in a group as a team to come up with dimensions for the project at hand and counted material needed to complete.
- Followed OSHA regulations and safety standards when installing and working with scaffolding.
- Utilized problem-solving skills to troubleshoot and resolve issues with scaffolding structures.
Server
Southern Pour
08.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server/ Server Trainer
Main Event Entertainment
06.2019 - 11.2022
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on menu ingredients and preparation methods to enhance customer service knowledge.
- Cultivated positive relationships with trainees to support effective learning and integration into the team.
- Defined and upheld performance and service standards to ensure consistent, high-quality customer experiences.
- Utilized effective communication techniques to support server learning and comprehension.
Education
Business Administration
Harlingen High School South
Harlingen, TXSports Management
Texas A&M University - Kingsville
Kingsville, TXSkills
- Customer service
- Effective communication
- Relationship Building
- Team leadership
- Conflict resolution
- Standard operating procedures
- Health and Safety Practices
- Inventory Management
- Confined Spaces Expertise
Languages
- English
- Spanish
Timeline
Server/ Bartender
The McAllen Country Club
11.2023 - Current
Scaffold Builder
Turner Industries
03.2023 - 11.2023
Server
Southern Pour
08.2022 - 03.2023
Server/ Server Trainer
Main Event Entertainment
06.2019 - 11.2022
Business Administration
Harlingen High School South
Sports Management
Texas A&M University - Kingsville