Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BRANDON K MUTENDE

Flower Mound

Summary

Dynamic leader with a proven track record at Korineum Golf and Beach Hotel, enhancing customer loyalty through exceptional service and team motivation. Skilled in problem-solving and employee scheduling, I excel in fast-paced environments, significantly improving customer satisfaction. My approach combines strong customer relations and team leadership to exceed performance expectations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Airport Lodge
10.2021 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Head Waiter

Korineum Golf and Beach Hotel
06.2018 - 10.2019
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Pool Attendant

Merit Park Hotel Casino & Spa
05.2017 - 09.2017
  • Moved umbrellas and lounge chairs at request of guests.
  • Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
  • Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
  • Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
  • Enhanced pool safety by enforcing pool rules and regulations diligently.
  • Collected and replenished pool towels while monitoring inventory to minimize loss.

Education

Bachelor Of Science - Tourism And Hotel Management

Near East University
Nicosia Cyprus
06.2020

Associate Of Fine Arts - Arts And Entertainment Management

Howard High School
Glendale Zimbabwe
11.2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Employee scheduling
  • Task delegation

Certification

  • Food hygiene and handling
  • BLS / CPR

Languages

English
Full Professional
Turkish
Professional Working
Shona
Native or Bilingual

Timeline

Assistant Manager

Airport Lodge
10.2021 - 04.2023

Head Waiter

Korineum Golf and Beach Hotel
06.2018 - 10.2019

Pool Attendant

Merit Park Hotel Casino & Spa
05.2017 - 09.2017

Bachelor Of Science - Tourism And Hotel Management

Near East University

Associate Of Fine Arts - Arts And Entertainment Management

Howard High School

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BRANDON K MUTENDE