Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brandon M. Swanson

Glenwood,IA

Summary

Dynamic Service Manager with a proven track record at Relax Pools LLC and Classic Pools, excelling in customer service and problem-solving. Skilled in team leadership and fostering collaboration, I transformed customer complaints into opportunities for loyalty. My proactive approach and reliable nature enhanced team productivity and client satisfaction, ensuring successful project completions.

Overview

13
13
years of professional experience

Work History

Service Manager

Relax Pools LLC
05.2024 - 02.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Lead Crew Member

Classic Pool & Spa
05.2013 - 05.2024
  • Responsible from the start to the finish of in ground swimming pools
  • Collaborated with other departments to ensure seamless coordination of efforts, leading to successful project completions.
  • Coordinated shift schedules for optimal staffing levels, balancing workload distribution among crew members effectively.
  • Enhanced customer satisfaction with prompt and courteous service, addressing concerns proactively.
  • Adapted quickly to changing priorities or unexpected challenges, maintaining focus on achieving team objectives.
  • Resolved conflicts among crew members, fostering a positive work environment that promoted teamwork.
  • Established rapport with clients creating a sense of trust that resulted in repeat business.
  • Increased team productivity by implementing efficient task delegation and prioritization strategies.

Team Member

Olympic Pool & Spa
06.2012 - 02.2013

Education

No Degree - Computer Programming

IWCC
Council Bluffs, IA

High School Diploma -

St. Albert HS
Council Bluffs, IA
05-2003

Skills

  • Positive attitude
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Team collaboration and leadership

Interests

  • Adventure Travel
  • Road Trips
  • Home Brewing
  • Golf/Frolf
  • Bicycling


Timeline

Service Manager

Relax Pools LLC
05.2024 - 02.2025

Lead Crew Member

Classic Pool & Spa
05.2013 - 05.2024

Team Member

Olympic Pool & Spa
06.2012 - 02.2013

No Degree - Computer Programming

IWCC

High School Diploma -

St. Albert HS

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