SketchUp
+ Years of professional experience
Brandon Charlton
Engineer In Training (EIT)
Austin,TX
Summary
Entry-level System Engineer known for excellence in troubleshooting and system evaluations. Excellent problem-solver with organizing, delegating, and implementing skills. Innovative professional who quickly masters new technology and drives process improvements.
Overview
10
10
4
4
Years of collage education
Education
Bachelor of Science - Systems Engineering
Texas A&M International University
Laredo, Tx 08.2011 - 05.2015
Accomplishments
- 6th Annual NASA Lunabotics Competition Team Leader in charge of software development, PCB design, data logging and network communication (TAMIU, 2015).
- Assembled an elevator model and examined SALTA Engineering software to test theoretical formulas and optimize energy consumption (TAMIU, 2015).
Skills
Data analysis
UNIX, Windows, Macintosh
Computer-Aided Design
C, C, and Assembly
Project Planning & Development
Software
Autocad
Matlab
LabVIEW
Arduino IDE
Arena 147
Visual Studios and Basic
Python 3
Work History
Senior Specialist IT
Infineon Technologies
Austin, TX
08.2015 - Current
- Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.
- Resolve issues at first point of contact by multi-tasking and using multi-platform skills including UNIX, Linux, and Windows Operating Systems.
- Set priorities and Event Management (SEV1) support during crisis.
- Network Operation Center (NOC) support, including network diagnostic skills, technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, remote access solution implementation and support: VPN, Terminal Services, and Citrix.
OIT HELPDESK INTERN
Texas A&M International University
Laredo, Texas
02.2013 - 05.2015
- Assisted with the daily functions of the Computing and Information Services group; assisted users with diverse computer-related and telephone issues.
- Assisted in updating existing databases maintained for software, hardware, wiring, maintenance, and supply inventories.
- Physically mounted network and network-related equipment.
FLOOR SUPPORT - INTERNET/PHONE TECHNICAL SUPPORT
Convergys Corporation
Laredo, Texas
02.2011 - 02.2013
- Provided quality customer service to customers in need of technical support.
- Troubleshooted phone, internet, router , and computer issues.
FACILITIES TECHNICIAN
Hampton Inn Laredo
Laredo, Texas
02.2009 - 02.2011
- Repaired hotel equipment, computers, and appliances to keep production of optimal efficiency.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
Assistant Manager
Loves Travel Stop
Encinal, TX
08.2005 - 02.2009
- Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
Timeline
Senior Specialist IT
Infineon Technologies
08.2015 - Current
OIT HELPDESK INTERN
Texas A&M International University
02.2013 - 05.2015
Bachelor of Science - Systems Engineering
Texas A&M International University
08.2011 - 05.2015
FLOOR SUPPORT - INTERNET/PHONE TECHNICAL SUPPORT
Convergys Corporation
02.2011 - 02.2013
FACILITIES TECHNICIAN
Hampton Inn Laredo
02.2009 - 02.2011
Assistant Manager
Loves Travel Stop
08.2005 - 02.2009