SketchUp
+ Years of professional experience
Brandon Charlton
Engineer In Training (EIT)
Austin,TX
Summary
Entry-level System Engineer known for excellence in troubleshooting and system evaluations. Excellent problem-solver with organizing, delegating, and implementing skills. Innovative professional who quickly masters new technology and drives process improvements.
Overview
10
10
4
4
Years of collage education
Education
Bachelor of Science - Systems Engineering
Texas A&M International University
Laredo, Tx 08.2011 - 05.2015
Accomplishments
- 6th Annual NASA Lunabotics Competition Team Leader in charge of software development, PCB design, data logging and network communication (TAMIU, 2015).
- Assembled an elevator model and examined SALTA Engineering software to test theoretical formulas and optimize energy consumption (TAMIU, 2015).
Skills
Data analysis
Software
Autocad
Matlab
LabVIEW
Arduino IDE
Arena 147
Visual Studios and Basic
Python 3
Work History
Senior Specialist IT
Infineon Technologies
Austin, TX
08.2015 - Current
- Developed and maintained strong client relationships to ensure delivery of exceptional customer service and problem resolution.
- Resolve issues at first point of contact by multi-tasking and using multi-platform skills including UNIX, Linux, and Windows Operating Systems.
- Set priorities and Event Management (SEV1) support during crisis.
- Network Operation Center (NOC) support, including network diagnostic skills, technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security, remote access solution implementation and support: VPN, Terminal Services, and Citrix.
OIT HELPDESK INTERN
Texas A&M International University
Laredo, Texas
02.2013 - 05.2015
- Assisted with the daily functions of the Computing and Information Services group; assisted users with diverse computer-related and telephone issues.
- Assisted in updating existing databases maintained for software, hardware, wiring, maintenance, and supply inventories.
- Physically mounted network and network-related equipment.
FLOOR SUPPORT - INTERNET/PHONE TECHNICAL SUPPORT
Convergys Corporation
Laredo, Texas
02.2011 - 02.2013
- Provided quality customer service to customers in need of technical support.
- Troubleshooted phone, internet, router , and computer issues.
FACILITIES TECHNICIAN
Hampton Inn Laredo
Laredo, Texas
02.2009 - 02.2011
- Repaired hotel equipment, computers, and appliances to keep production of optimal efficiency.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
Assistant Manager
Loves Travel Stop
Encinal, TX
08.2005 - 02.2009
- Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
Timeline
Senior Specialist IT
Infineon Technologies
08.2015 - Current
OIT HELPDESK INTERN
Texas A&M International University
02.2013 - 05.2015
Bachelor of Science - Systems Engineering
Texas A&M International University
08.2011 - 05.2015
FLOOR SUPPORT - INTERNET/PHONE TECHNICAL SUPPORT
Convergys Corporation
02.2011 - 02.2013
FACILITIES TECHNICIAN
Hampton Inn Laredo
02.2009 - 02.2011
Assistant Manager
Loves Travel Stop
08.2005 - 02.2009
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