Brandy Becker
Boonville,IN
Summary
A service professional with skills to maintain accurate records and handle various responsibilities with a proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs and resolving concerns.
Overview
16
16
years of professional experience
Work History
Eligibility Specialist
Building Blocks
Evansville, IN
09.2023 - 04.2024
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow practices
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Processed and certified documents for accuracy and compliance with government regulations.
Administrative Assistant
Building Blocks
Evansville, IN
03.2023 - 09.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing
- Ensured accurate record-keeping with diligent data entry and database management for vital records.
- Scheduled office meetings and client appointments for staff teams.
Claims Representative
Atlas Van Lines
Evansville, IN
09.2021 - 03.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Maintained accurate and up-to-date records of claim information.
Customer Service Representative
AT&T Mobility
Evansville, IN
06.2008 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
Education
Bachelors Of Science In Education - Elementary Education
University of Evansville
Evansville, INSkills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Application Review
- Documentation and paperwork
- Policy Interpretation
- Eligibility Determination
- Payment Collection
- Application support
Timeline
Eligibility Specialist
Building Blocks
09.2023 - 04.2024
Administrative Assistant
Building Blocks
03.2023 - 09.2023
Claims Representative
Atlas Van Lines
09.2021 - 03.2023
Customer Service Representative
AT&T Mobility
06.2008 - 08.2021
Bachelors Of Science In Education - Elementary Education
University of Evansville