Keyanna Bendy
Oakland,CA
Summary
Proactive Leasing Consultant with extensive experience in delivering informative property tours and facilitating smooth move-ins. Skilled in market research, customer service, and maintaining visual store appeal. Adept at handling high-pressure situations with professionalism and resolving customer complaints to enhance loyalty. w
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Shannon Property Management
07.2022 - 08.2024
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
Old Navy
09.2018 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Waitress
Olive Garden
11.2016 - 09.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Public Health
California State University, Los Angeles
Los Angeles, CA05.2020
Skills
- Customer Service
- Fair Housing Regulations
- Detailed Oriented
- Yardi
- Telephone and email etiquette
- Sales experience
Timeline
Leasing Consultant
Shannon Property Management
07.2022 - 08.2024
Sales Associate
Old Navy
09.2018 - 06.2022
Waitress
Olive Garden
11.2016 - 09.2018
Bachelor of Science - Public Health
California State University, Los Angeles
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