Brandy Bendy
Oakland,CA
Summary
Motivated and experienced professional with a robust background in property management, customer service, and sales. Adept at building strong customer relationships and understanding client needs to deliver superior service. Possesses excellent communication and interpersonal skills, ensuring high-quality customer interactions. An outgoing and highly visible individual with a proven track record in managing employees, resolving issues, and handling administrative tasks in fast-paced environments. A fast learner with a keen eye for detail, committed to maintaining high standards of service and operational efficiency. Demonstrates exemplary talents in customer service, policy and procedure oversight, and facility security measures.
Overview
11
11
years of professional experience
Work History
Account Specialist II
Essex Property Trust
San Mateo
08.2022 - Current
- Ensure that all account are correctly charged monthly, review and adjust ledgers, ensuring that invoices are paid when necessary
- Post checks to the correct accounts, provide customer support review accounts for correct data (data integrity)
- Manage leasing process
- Ensure all prospects meet qualifications
- Processed invoices and credit accounts in a timely manner
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
Assistant Manager
Essex Property Trust
Richmond
02.2019 - 09.2022
- Handle income calls and emails from residents, prospects and vendors
- Making sure all documents are filed away in the correct file
- Treat residents and future residents in professional manner at all times
- Provide Quality leasing experience for future residents and current regrading lease terms, rates and providing everyone with accurate leasing information
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Making sure the office has l supplies needed
- Keeping Pipeline and Emails up to date.
Leasing Consultant
Essex Property Trust Inc
Richmond, CA
01.2017 - 02.2019
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Authorization Specialist
Old Republic Home Warranty
San Ramon
12.2016 - 12.2017
- Handle all claims and purchase orders for customers in a fair and appropriate manner
- Customer Service position handling inbound and outbound calls
- Answering questions and handling issues regarding plan holder's Electrical, plumbing, heating, and air conditioning that are covered by warranty
- Getting updates and following up with technicians/contractors and communicating that to the customer
- Advise Plan holder concerning collection of service fees, costs not covered, denials, options and service call procedures.
Administrative Assistant
David Wright Termaine
San Francisco
01.2016 - 01.2016
- Provide clerical and secretarial support by conducting research, preparing reports, handling information requests, performing bookkeeping functions, preparing mail, receiving guests, arranging meeting calls, and scheduling conferences.
Administrative Assistant
Pillsbury Winthrop Shaw Pittman LLP
San Francisco
01.2016 - 01.2016
- Performs administrative and office support activities for multiple supervisors
- Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing
- Extensive software skills, Internet research abilities and strong communication skills are required
- Staff in this category may also have the title of department assistant, coordinator or associate.
Customer Service Representative
Home Depot
El Cerrito
01.2013 - 01.2014
- Answered all incoming calls and made the appropriate transfers, providing customers with information about products and services offered by the company
- Handled customers complaints accordance with the company's guidelines and policies and making sure customers were satisfied when they hung up the phone
- Also tracked the spending budget, prepared and scheduled meetings between buyers and Store managers, and created invoices and sale spread sheets.
Education
Skyline High School
Diploma - Medical Assistant
Merritt College
12.2014
Skills
- Yardi
- Property Management
- Customer relationship development
- Fair Housing Regulations
- Bookkeeping
- Administrative Experience
- Microsoft Office proficiency
- Adobe Acrobat
Personal Information
Title: Assistant Manager - Essex Property Trust
Timeline
Account Specialist II
Essex Property Trust
08.2022 - Current
Assistant Manager
Essex Property Trust
02.2019 - 09.2022
Leasing Consultant
Essex Property Trust Inc
01.2017 - 02.2019
Authorization Specialist
Old Republic Home Warranty
12.2016 - 12.2017
Administrative Assistant
David Wright Termaine
01.2016 - 01.2016
Administrative Assistant
Pillsbury Winthrop Shaw Pittman LLP
01.2016 - 01.2016
Customer Service Representative
Home Depot
01.2013 - 01.2014
Skyline High School
Diploma - Medical Assistant
Merritt College