Brandy Blank
spring,tx
Summary
Experienced senior manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained several years experience.
Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.
Overview
20
20
years of professional experience
Work History
Senior Manager
The Cheesecake Factory
The Woodlands, Texas
03.2013 - 06.2025
- Led operational strategies to enhance employee productivity and customer satisfaction.
- Managed team performance through effective coaching and mentorship initiatives.
- Developed training programs for staff to improve service quality and efficiency.
- Managed a team of 200+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Lead Server Trainer
The Cheesecake Factory
San Antonio , Tx
01.2005 - 05.2013
- Trained new servers on menu knowledge and service standards.
- Coordinated onboarding sessions for incoming staff to ensure smooth integration.
- Oversaw daily service operations to maintain high-quality customer experiences.
- Developed training materials tailored to the restaurant's unique offerings and culture.
Education
Business
San Antonio College
San Antonio 04.2005
Roosevelt High School
San Antonio 04.2002
Skills
- Employee training
- Customer relationship management
- Service quality improvement
- Conflict resolution
- Effective communication
- Decision making
- Time management
- Problem solving
- Critical thinking
- Adaptability
Timeline
Senior Manager
The Cheesecake Factory
03.2013 - 06.2025
Lead Server Trainer
The Cheesecake Factory
01.2005 - 05.2013
Business
San Antonio College
Roosevelt High School