Brandy Abdon
Rising Sun ,IN
Summary
Dedicated professional with strong skills in customer service and financial accounting. Experienced in managing client accounts and streamlining office operations to enhance satisfaction and efficiency.
Overview
12
12
years of professional experience
Work History
Account and Office Manager
Henry/Hummel Insurance
05.2023 - Current
- Managed client accounts, ensuring timely updates and communications to enhance customer satisfaction.
- Oversaw daily office operations, streamlining workflow
- Prepared financial reports for management review, offering valuable insights into revenue as well as company production and loss
- Developed strong relationships with clients and vendors through proactive communication, fostering trust and loyalty.
- Managed financial transactions, ensuring accurate and timely invoicing and payment processing for smooth cash flow.
Customer Service Representative
Hummel Insurance Group
01.2020 - 05.2023
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Streamlined claims processing, enhancing efficiency and reducing turnaround times.
- Collaborated with underwriting team to ensure accurate policy information delivery.
- Built strong relationships with clients through consistent communication and excellent customer service.
Assistant Wedding Photographer
Kaleigh Turner Photography
01.2016 - 12.2020
- Assisted lead photographer in capturing high-quality images during weddings and engagement sessions.
- Coordinated with clients to understand their vision and preferences for photography styles.
- Set up lighting equipment and props to enhance visual storytelling at events.
- Edited and retouched photographs using Adobe Lightroom and Photoshop for optimal presentation.
Bank Teller
US Bank
01.2014 - 10.2015
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues to enhance service experience.
- Managed cash drawer operations, maintaining accurate records and balancing at shift end.
- Promoted bank products, educating customers on services to increase engagement and satisfaction.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Rising Sun High School
Rising Sun06-2002
Certificate of Completion - Business Administration
Southeastern Career Center
Versailles IN06-2002
Skills
- Office administration
- Scheduling management
- Payroll processing
- Document management
- Report preparation
- Expense tracking
- Customer service
- Organizational skills
- Billing
- Data entry
- Operations management
- Account reconciliation
- Financial accounting
Timeline
Account and Office Manager
Henry/Hummel Insurance
05.2023 - Current
Customer Service Representative
Hummel Insurance Group
01.2020 - 05.2023
Assistant Wedding Photographer
Kaleigh Turner Photography
01.2016 - 12.2020
Bank Teller
US Bank
01.2014 - 10.2015
High School Diploma -
Rising Sun High School
Certificate of Completion - Business Administration
Southeastern Career Center