Brandy Cefalo
Clearfield,Utah
Summary
Experienced District Manager offering proven expertise in streamlining operations, controlling costs, and maintaining tight schedules demonstrated by successful 13-year retail industry career. Familiar with successful approaches for getting the most out of every team member. Good at working with bare-bones resources in fast-paced environments to achieve remarkable result.
Agency manager versed in marketing of paid client talents. Skilled in networking within paid media and developing opportunities for clients. Conducted business development to retain growth while managing new client engagements.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agency Account Manager - Pinterest
Marketstar
10.2021 - Current
- Retained, grew and diversified the value delivered to our partners ultimately growing Pinterest revenue as a result.
- Build and maintained a strong relationship with agency partner' teams (executive, operations, creative, measurement and agency), Resulting in trusted adviorship.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Responded to customer inquiries and provided detailed account information.
- Create, implement and lead all paid media strategies.
- Build, manager and develop a successful paid media team.
- Identify new areas of paid media opportunities for business.
District Manager
Fast Stop
09.2020 - Current
- Monitored location compliance and sales success, and worked with General managers to resolve identified issues
- Developed team-based culture with shared strategies and goals and strong performance-based initiatives
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale
- Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
- Interviewed, hired, and trained all employees and scheduled work hours
- Played central role in household administration, including management, administration, and bookkeeping responsibilities
- Managed employee performance through disciplining, coaching, and counseling
- Performed facility checks to verify cleanliness, client safety, brand expectations.
Store Manager
Pilot Flying J
09.2017 - 09.2020
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Recognized for excellence in building and motivating management and hourly teams.
Store Manager
Ross Dress for Less
08.2008 - 09.2017
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Taught employees how to connect with customers, build trust, and independently handle routine concerns
- Evaluated store associates regularly to spot and develop new leadership talent
- Reversed poor-performing store by revising systems, processes, training programs, and personnel
- Implemented strong loss prevention strategies to effectively reduce shrinkage through better theft controls
- Mentored many entry-level associates to achieve company customer service goals leading our store to a 98% customer service score for 5 consecutive years.
Education
Roy High School
Skills
- Team building Budget Management
- Customer Service Office Management
- Performance Management Sales Strategies
- Compliance monitoring Performance reviewing
- Market and Competitor Research
- Microsoft Office
- Business Growth Initiatives
- Customer Interaction
- Customer Relationship Management
- Advertising Campaign Development
- Workflow Schedules
- Strategize Business Plans
Certification
- Certification, Advertising essentials - Pinterest - March 17,2023
Timeline
Agency Account Manager - Pinterest
Marketstar
10.2021 - Current
District Manager
Fast Stop
09.2020 - Current
Store Manager
Pilot Flying J
09.2017 - 09.2020
Store Manager
Ross Dress for Less
08.2008 - 09.2017
Roy High School