Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brandy Champagne-Collins

Carbondale,PA

Summary

Dynamic professional with extensive experience as a Receptionist Administrator at Hammer's Plumbing and Heating, excelling in reception management and appointment setting. Proven ability to enhance client satisfaction through effective communication and problem-solving. Skilled in maintaining accurate financial records, contributing to operational efficiency and team success.

Overview

17
17
years of professional experience

Work History

Receptionist Administrator

Hammer's Plumbing and Heating
Fell Township, PA
04.2015 - Current
  • Answer incoming calls, directing clients to individuals addressing specific needs.
  • Greet customers professionally and provided friendly, knowledgeable assistance.
  • Keep impeccable records and report weekly to supervisor.
  • Handled complaints and questions.
  • Input all accounts payable and receivable daily.
  • Acted as first point of contact and set appointments for prospective clients.

Head Bank Teller

Community Bank NA
Jermyn, PA
09.2008 - 03.2011
  • Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
  • Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
  • Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
  • Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.

Education

Associate of Science - Human Development And Family Studies

Pennsylvania State University
Dunmore, PA
06-2007

Skills

  • Reception management
  • File organization
  • Multi-line phone operation
  • Appointment setting

Interests

  • Baking
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Crafting and DIY Projects
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Outdoor Recreation
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Receptionist Administrator

Hammer's Plumbing and Heating
04.2015 - Current

Head Bank Teller

Community Bank NA
09.2008 - 03.2011

Associate of Science - Human Development And Family Studies

Pennsylvania State University