Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Christensen

Shelley,ID

Summary

Dynamic professional with a proven track record at Bingham Healthcare, excelling in customer service and patient scheduling. Adept at relationship building and document management, enhancing operational efficiency. Successfully resolved 95% of customer inquiries on first contact, demonstrating strong problem-solving skills and a positive attitude. Skilled in reception duties and appointment scheduling.

Overview

2027
2027
years of professional experience

Work History

Front Office Staff Member

Bingham Healthcare
Shelley, ID
10.2024 - Current

Managed customer service support to maintain service standards and resolve inquiries efficiently.

Managed patient scheduling activities to support efficient clinic operations.

Managed guest check-in and check-out processes.

Managed inbound call handling and phone communications.

Faxes

Keeping the office clean and organized

Owner

B&D Simple Creations
Shelley, ID
09.2020 - Current
  • Directed daily operations for custom creation business, aligning production with customer demand.
  • Managed product design, pricing, and sourcing to support consistent order fulfillment.
  • Oversaw inventory tracking, restocking supplies, and maintaining organized workspace standards.
  • Processed orders, payments, and shipping arrangements with accuracy and efficiency.
  • Managed day-to-day business operations.

Agent Services Representative

American Airlines
Idaho City, ID
2021 - 2024
  • Processed reservations, ticket changes, and reissues using airline booking systems.
  • Assisted passengers with flight disruptions, rebooking options, and travel policy questions.
  • Resolved baggage inquiries and coordinated tracing efforts with airport service teams.
  • Verified ticketing details, fare rules, and customer records for accuracy and compliance.

Education

Marketing And Management - Marketing And Mangement

Eastern Idaho Technical College
Idaho Falls, ID
05-2012

Skills

  • Reception duties
  • Filing systems
  • Appointment scheduling
  • Document management
  • Positive attitude
  • Relationship building

Timeline

Front Office Staff Member

Bingham Healthcare
10.2024 - Current

Owner

B&D Simple Creations
09.2020 - Current

Agent Services Representative

American Airlines
2021 - 2024

Marketing And Management - Marketing And Mangement

Eastern Idaho Technical College