Brandy Cline
Mesquite,TX
Summary
Highly-motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Claims Adjuster
VANGUARD CLAIMS
Mesquite, TX
06.2023 - Current
- Investigated and evaluated claims to determine coverage, scope of liability and extent of damages.
- Interacted with claimants, witnesses and other parties involved in the claim process.
- Assessed damage estimates by evaluating repair bills, photographs or inspection results.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Evaluate photos to further understand the incidents which have taken place and label properly in Xactimate
- Research the costs of repairing the damage as needed
Research Analyst
A&W SURVEYORS INC
Mesquite, TX
03.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with service transactions.
- Answered customer inquiries and provided accurate information regarding services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Credit Analyst
CREDIT FOR HOME LOANS
McKinney, TX
03.2020 - 02.2022
- Reviewed and analyzed financial statements of potential borrowers to determine credit worthiness.
- Analyzed customer payment histories to assess credit risk profiles.
- Maintained accurate records of all transactions related to credit activities.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Maintained current knowledge of industry trends and regulations affecting home loans.
- Developed and maintained relationships with local mortgage loan officers.
Field Sales Supervisor
EXCEL CONSTRUCTION GROUP
McKinney, TX
01.2017 - 02.2020
- Implement training programs and educate each new consultant on proper procedures within the company
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
- Assist homeowners with filing insurance claims and walking them through the claim filing process
- Order material and project manage the builds throughout the day
- Assist other consultants on the team with any problems or concerns they have with the claims process
- Counsel/coach consultants to improve and promote individuals and company performance.
- Created estimates for roofing jobs based on project scope of work provided by customer or contractor.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ05-2012
High School Diploma -
Carroll High School
Southlake, TX05-2001
Skills
- Customer Service/Conflict Resolution
- Leadership and management skills
- Strong communication and interpersonal skills
- Superior analytical problem solving skills
- Self-Driven and Motivated
- Easily learn new software applications
- Damage assessment
- Detail oriented
Accomplishments
- Early Texas Recommended Scholar w/honors
- Maintained the #1 Sales Growth
Certification
- Certified State of Texas All Lines Adjuster License
- Owens Corning training certification
Languages
Spanish
Limited
References
References available upon request.
Timeline
Independent Claims Adjuster
VANGUARD CLAIMS
06.2023 - Current
Research Analyst
A&W SURVEYORS INC
03.2022 - 06.2023
Credit Analyst
CREDIT FOR HOME LOANS
03.2020 - 02.2022
Field Sales Supervisor
EXCEL CONSTRUCTION GROUP
01.2017 - 02.2020
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
Carroll High School
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