Michael McBay
Dallas,TX
Summary
Results-driven claims professional with strong background in assessing, investigating, and resolving complex claims. Skilled in providing accurate evaluations, negotiating settlements, and managing multiple cases efficiently. Known for strong collaboration, adaptability, and commitment to delivering high-quality outcomes. Reliable team player with keen focus on client satisfaction and operational excellence.
Overview
25
25
years of professional experience
Work History
Independent Claims Adjuster
Esquire Consulting Firm
05.2019 - 08.2025
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Personal Injury Paralegal/Office Manager
Fox Law Offices PLLC
02.2005 - 01.2019
- Demonstrated adaptability by successfully handling a diverse range of personal injury cases, including motor vehicle accidents, slip and falls,
- Strengthened attorney-client relationships with excellent customer service during intake interviews and ongoing communications.
- Reduced case processing time by efficiently drafting demand letters, pleadings, other legal documents, negotiated and settled cases.
- Developed strong relationships with medical providers, streamlining record requests and expediting treatment information for cases.
- Improved communication between clients and attorneys by maintaining clear channels of correspondence and promptly addressing concerns.
- Increased office productivity by implementing efficient document management systems for easy retrieval of case files.
Personal Injury Paralegal
Hunter Kalinke & Boyd Law Firm
11.2000 - 04.2005
- Demonstrated adaptability by successfully handling a diverse range of personal injury cases, including motor vehicle accidents, slip and falls.
- Increased office productivity by implementing efficient document management systems for easy retrieval of case files.
- Collaborated with attorneys to develop persuasive case strategies, resulting in favorable settlements for clients.
Education
No Degree - Business Administration And Management
Southwest Texas University
San Marcos, TX05-1995
Skills
- Liability analysis
- Claims investigation
- Damage assessment
- Property evaluation
- Conflict resolution
- Critical thinking
- Settlement negotiation
- Marketing
- Automobile claims specialist
- Claims negotiation
- Teamwork and collaboration
- Customer service
Timeline
Independent Claims Adjuster
Esquire Consulting Firm
05.2019 - 08.2025
Personal Injury Paralegal/Office Manager
Fox Law Offices PLLC
02.2005 - 01.2019
Personal Injury Paralegal
Hunter Kalinke & Boyd Law Firm
11.2000 - 04.2005
No Degree - Business Administration And Management
Southwest Texas University
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