Brandy Coleman
Denver,NY
Summary
Well-qualified Service Provider with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Strata Apartments AMC LLC
2024.01 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Greeted clients, showed apartments, and prepared leases.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Housekeeper Manager
Self Employed
2023.06 - 2024.01
- Adapted housekeeping procedures in response to evolving guest needs or industry trends, ensuring continuous improvement of services offered.
- Improved overall housekeeping performance with thorough inspections, timely issue resolution, and proactive communication with the team.
- Developed customized cleaning procedures for specialty rooms or unique situations, addressing specific needs effectively.
- Disposed of trash and recyclables each day to avoid waste buildup.
Assistant Director of Operations
Gables Residential
2019.02 - 2020.12
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
Guest Experience Specialist
Sonder Properties
2018.05 - 2019.02
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- . Fostered a welcoming environment that encouraged positive word-of-mouth referrals and repeat business.
Education
Esthetician License - Esthetics
Avalon Institute of Cosmetology
Aurora, CO12.2020
High School Diploma -
Contemporary Learning Academy
Denver, CO05.2014
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- File Management
- Organizational capabilities
- Facials
Timeline
Leasing Consultant
Strata Apartments AMC LLC
2024.01 - Current
Housekeeper Manager
Self Employed
2023.06 - 2024.01
Assistant Director of Operations
Gables Residential
2019.02 - 2020.12
Guest Experience Specialist
Sonder Properties
2018.05 - 2019.02
Esthetician License - Esthetics
Avalon Institute of Cosmetology
High School Diploma -
Contemporary Learning Academy
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