Brandy Cortez
Wills Point,TX
Summary
Experienced with overseeing center operations, ensuring smooth daily functioning. Utilizes strategic planning and team management to drive efficiency. Track record of implementing best practices and maintaining high standards of service delivery.
Overview
8
8
years of professional experience
Work History
Center Supervisor
Biolife Plasma Services
Mesquite, TX
12.2023 - Current
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Collaborated with management team to develop long-term goals for the center''s success.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
- Continuously monitored industry trends to stay current on best practices related to center supervision.
- Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback for career development purposes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Bilingual Lead Plasma Technician
Biolife Plasma Center
Tyler, TX
12.2020 - Current
- Collected blood samples using vacutainer tubes, tourniquets, stick fingers with capillary tubes.
- Protected donors by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Stocked phlebotomy carts.
- Spoke with donors and informing them on what the plasma we collect is used for. Make donors feel safe during the donation.
- Managing team performance by training, mentoring, disciplining, and motivating employees.
- Coached team members in techniques necessary to complete job tasks.
Certified Nursing Assistant
The Heights Of Tyler Skilled Nursing And Rehabilitation
Tyler, TX
05.2018 - 12.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Country Trails
Grand Saline, TX
05.2017 - 05.2018
- Perform Geriatric care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Certification - Phlebotomy
Necoles Learning Academy
Jacksonville, Tx 09.2020
High School Diploma - General Studies
Van High School
Van, TX05.2017
Skills
- Patient
- Bilingual
- Understanding Donor needs
- Multitasker
- Medical Histories and Vital Statistics
- Performing Venipuncture
- Staff Phlebotomy Training
- Quality Patient Care
- Phlebotomy Procedures
- Patient Confidentiality
- Machine Calibration
- Donor Screening
- Sanitation and Sterilization
- Data Recording
- Customer Satisfaction
- Stress Management
- Team Leader
- Patient Monitoring
- Staff Training
Timeline
Center Supervisor
Biolife Plasma Services
12.2023 - Current
Bilingual Lead Plasma Technician
Biolife Plasma Center
12.2020 - Current
Certified Nursing Assistant
The Heights Of Tyler Skilled Nursing And Rehabilitation
05.2018 - 12.2020
Certified Nursing Assistant
Country Trails
05.2017 - 05.2018
Certification - Phlebotomy
Necoles Learning Academy
High School Diploma - General Studies
Van High School