Jonathan Smith
Roseville,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Center Supervisor
Biolife Plasma Services
02.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
Lead Technician
Biolife Plasma Services
07.2022 - 02.2023
- Planned, scheduled and delegated daily work to team of employees.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Implemented, configured and optimized safety standards.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Obtained Plasma transfusion through venipuncture or capillary puncture
Sr PCT
Biolife Plasma Services
09.2021 - 07.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Obtained Plasma transfusion through venipuncture or capillary puncture
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Material Handler
Federal Express
03.2021 - 04.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Food Service Worker
St Vincent Meals On Wheels
01.2015 - 12.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
CPT 1 : Phlebotomy Phlebotomy Training Specialist | Santa Ana, CA - Phlebotomy
Phlebotomy Training Specialist
Santa Ana, CA05.2021
High School Diploma -
Serra High School
Gardena, CA05.2014
Skills
- First response services BLS certified
- Workplace Safety
- Employee Motivation
- Patient Intakes
- Technical Troubleshooting
- Team Management
- Recruitment and hiring
- Training and mentoring
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Center Supervisor
Biolife Plasma Services
02.2023 - Current
Lead Technician
Biolife Plasma Services
07.2022 - 02.2023
Sr PCT
Biolife Plasma Services
09.2021 - 07.2022
Material Handler
Federal Express
03.2021 - 04.2021
Food Service Worker
St Vincent Meals On Wheels
01.2015 - 12.2020
CPT 1 : Phlebotomy Phlebotomy Training Specialist | Santa Ana, CA - Phlebotomy
Phlebotomy Training Specialist
High School Diploma -
Serra High School
- PT - Phlebotomy Technician
- First Aid/CPR Certified
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