BRANDY DAVIDSON
Oneida,KY
Summary
Resourceful and problem-solving Medical Assistant with a passion for helping others. Proven ability to identify patient needs, connect them with appropriate resources, and advocate for their best interests. Eager to apply clinical knowledge and strong work ethic to a Health Navigator position, making a positive impact on patient care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
360care
, Kentucky
09.2024 - Current
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Streamlined workflow by keeping all essential resources well-organized.
- Educated patients about medications, procedures and physician's instructions.
- Evaluated patient conditions to identify optimal treatment plans.
- Developed care plans to ensure that all medical needs were met in a timely manner.
- Monitored changes in patient conditions and responded accordingly by adjusting care plans or making referrals as necessary.
- Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
Customer Service Representative
Dynata
01.2022 - 01.2024
- Ensured effective resolution of complex problems through teamwork.
- Strengthened customer bonds by offering individualized help.
- Responded to inbound calls and emails, delivering excellent customer support.
- Addressed queries promptly to enhance satisfaction ratings.
- Entered precise information into electronic databases.
ED Patient Registration
Manchester Memorial Hospital
Manchester, KY
01.2018 - 01.2021
- Ensured accuracy and completeness of patient records.
- Exhibited strong task management in rapid operational environments.
- Maintained accuracy of data entry in electronic health platforms.
- Provided information on services available at the facility.
- Coordinated registration processes across departments and facilities.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Fostered strong ties with healthcare professionals.
Office Manager
Boonville Family Dentistry
Boonville, KY
01.2011 - 01.2017
- Handled phone calls, email responses, and mail routing.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Oversaw patient registration, insurance verification, form completion, and appointment scheduling to maintain operational efficiency.
- Coordinated referrals to specialists based on client needs.
- Enhanced patient engagement through personalized care plans and follow-up appointments.
- Assessed patient eligibility for various insurance programs and helped them apply when necessary
Education
In Progress - Health Information Management
AAPC
Salt Lake City, UT12-2024
High school diploma -
Clay County High School
Manchester, KY01.2011
Skills
- Precision in Work
- Computer Literacy
- Strong Communication Skills
- Prioritizing Multiple Tasks
- Clinical Documentation
- Administering Evaluations
- Patient Knowledge Sharing
- Strategic Analytical Skills
- Proficient in Medical Terminology
- Organizing Stat Orders
- Comprehensive Care Planning
- Healthcare Billing Accuracy
- Proficient in Scheduling Priorities
- Compassionate Patient Care
- EMR/EHR Proficiency
- Insurance expert
Languages
English, Native
Certification
- Medical Terminology
- HIPPA
- CPR
Timeline
Medical Assistant
360care
09.2024 - Current
Customer Service Representative
Dynata
01.2022 - 01.2024
ED Patient Registration
Manchester Memorial Hospital
01.2018 - 01.2021
Office Manager
Boonville Family Dentistry
01.2011 - 01.2017
In Progress - Health Information Management
AAPC
High school diploma -
Clay County High School
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