Brandy Early
Patient Access Coordinator
Cross Lanes,WV
Summary
- Dependable effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator
WVU Medicine
South Charleston, WV
2023.02 - Current
- In charge of scheduling
- Obtained patient orders
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Ordering of materials for the facility
- Strong computer skills. Microsoft office and powerpoint
Intake Coordinator
Highmark BlueCross BlueShield
03.2018 - 07.2022
- Conducted patient intake interviews to collect medical information and insurance details.
- Mentor over the MSK Team
- Answered questions
- Assigned daily work
- Completed Pre-Certs and Pre-Authorizations for Inpatient and Outpatient Surgeries
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
Federal Employee Claims Processor II
CASCI
Charleston , WV
09.2016 - 03.2018
- To meet the performance agreements for assigned groups within threshold
- Work both independently as well as with a small team
- Key and process claims.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
CSR III PGA Team
CareFirst BlueCross BlueShield
Charleston, WV
07.2008 - 09.2016
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Investigate claims and history
- Completed casework daily
- Made outbound calls to obtain account information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated leadership skills in managing projects from concept to completion.
Branch Operations Mgr
AVI Food systems Inc
Dunbar, WV
06.2002 - 12.2007
- Overseeing the daily operations of the branch
- Payroll, scheduling and petty cash
- Branch inventories
- Established and built customer relationships through targeted outreach and initiatives.
- Disciplined employees to encourage compliance with company policies and procedures.
- Conducted weekly meetings with the supervisors I was over.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Scott High School
Phlebotomy
Garnet Career Center
Charleston, WV 08.2022 - 11.2022
Skills
- Over the phone skills, customer service
- Computers, Microsoft Office, Power Point
- Always willing to help Can give and receive constructive
- Criticism
- Prior management experience in a call center as a mentor
- For many years
- Works well with others or alone
- Detailed and organized
- Researching
- Electronic Medical Record Software
- Claims investigations
- Casework
- Lab Specimens and Collections
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Patient Access Coordinator
WVU Medicine
2023.02 - Current
Intake Coordinator
Highmark BlueCross BlueShield
03.2018 - 07.2022
Federal Employee Claims Processor II
CASCI
09.2016 - 03.2018
CSR III PGA Team
CareFirst BlueCross BlueShield
07.2008 - 09.2016
Branch Operations Mgr
AVI Food systems Inc
06.2002 - 12.2007
Scott High School
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