Samaiyah Tolliver
Seattle
Summary
Dynamic, customer-focused professional with 6 years of experience in the food industry, complemented by 2 years as a basketball referee and a strong foundation in childcare, basketball operations, and behavioral health. Currently serving as a Patient Access Coordinator with expertise in patient check-in, information verification, and effective collaboration with medical teams to ensure seamless registration processes. Possesses 4 years of Division II college basketball experience, consistently demonstrating exceptional interpersonal, communication, and teamwork skills. Proficient in teaching, conflict resolution, multitasking, and managing diverse environments, thriving in dynamic, fast-paced settings while maintaining a high level of professionalism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Coordinator
Fred Hutch Cancer Center
02.2025 - Current
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Patient check-in & information verification: Greet and check in patients, print wristbands, and ensure all patient information is up to date in the system for accurate registration and safety.
- Coordinated communication between clinical staff and patients, improving service delivery and satisfaction.
- Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
- Update patient and caregiver contact information in EHR when needed.
- Recognizes emergency situations and initiates correct code procedures.
- Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
- Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
- Collects and enters patient demographic and insurance information and enters into registration databases.
Registered Behavioral Technician
Action Behavior Center
04.2024 - 08.2024
- Teach kids with autism communication and social skills
- Support kids by reducing Maladaptive/challenging behaviors
- Communicate with other professionals and stakeholders
- Support team with office tasks
- Create useful material for communicative purposes
Customer Service Agent
Alaska Airlines
08.2023 - 12.2023
- Assist guests with travel needs
- Answering Inquiries
- Ticketing
- Checking-in passengers
- Board flights
- Sell tickets and ensure cabin accommodations
- Perform computer, iPad, and paperwork tasks
Cashier/Host
Buffalo Wild Wings
05.2023 - 08.2023
- Take payments and manage cash drawers
- Apply menu knowledge to make knowledgeable suggestions to the customers
- Correctly enter all orders into the POS System
- Bag and manage takeout orders
- Customer Service
- Customer Relations
Basketball referee
University of Alaska Fairbanks
08.2021 - 05.2023
- Officiate basketball games for young kids (Ages 4-10)
- Organized and kept equipment inventory
- Responsible for game day operations
- Operate the game clock and keep the official book
- In charge of setting up equipment
- Take care of kids that got injured.
Cashier/Server
Ezell’s Famous Chicken
05.2017 - 08.2022
- Take customers’ orders
- Ability to handle large amounts of cash
- Facilitate credit card transactions
- Effectively balance the register at the end of the shift
- Sweep and mop the floors, wipe down the counters, take the trash out
- Restock inventory
- Call out the order to my employees
- Review and update food orders
- Customer service
- Customer relations
- Conflict resolution with customers
Working Concessions/Clock Keeper
Pacific Courts
01.2017 - 01.2018
- Worked in concessions, selling snacks and drinks
- Ability to handle large amounts of cash
- Facilitate credit card transactions
- Effectively balance the register at the end of the shift
- Wrote down the stats of the game
- Worked the clock and kept score
Carhop/Cashier
Sonic
01.2016 - 01.2017
- Taking orders
- Ability to handle large amounts of cash
- Facilitate credit card transactions
- Effectively balance the register at the end of the shift
- Evaluate and upkeep the facility
- Customer service
- Customer relations
- Conflict resolution with customers
Education
Bachelor of Liberal Arts - Communications
University of Alaska Fairbanks
Fairbanks, Alaska05.2023
Skills
- HIPAA compliance
- Patient registration
- Healthcare
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Phone and email etiquette
- Social skills development
- Reinforcement strategies
- Active listening
- Critical thinking
Accomplishments
- Three-Time All Dean’s List
- Two-Time GNAC All Academic
- First- Team All-Metro(Basketball)
- Seattle Times Top 10 Basketball Player 2019
Certification
- First Aid Certified
- CPR Certified
Timeline
Patient Access Coordinator
Fred Hutch Cancer Center
02.2025 - Current
Registered Behavioral Technician
Action Behavior Center
04.2024 - 08.2024
Customer Service Agent
Alaska Airlines
08.2023 - 12.2023
Cashier/Host
Buffalo Wild Wings
05.2023 - 08.2023
Basketball referee
University of Alaska Fairbanks
08.2021 - 05.2023
Cashier/Server
Ezell’s Famous Chicken
05.2017 - 08.2022
Working Concessions/Clock Keeper
Pacific Courts
01.2017 - 01.2018
Carhop/Cashier
Sonic
01.2016 - 01.2017
Bachelor of Liberal Arts - Communications
University of Alaska Fairbanks
Awards/Volunteering
- MVP Basketball Tournament
- Basketball Captain
- First- Team All-Metro
- Seattle Times Top 10 Basketball Player 2019
- Strides Against Breast Cancer
- Decorated Retirement Home for Holidays
- Timekeeper for Swimming Events
- Volunteer at Elementary School for various events (such as being a mentor to kids by coaching them and talking about life as a student-athlete and what to focus on)
- Two-Time GNAC All Academic
- Three-Time All Dean’s List