Brandy Eaton
Gaylord
Summary
Experienced Sales Floor Associate with strong track record providing excellent customer service. Works well in fast-paced environments and maintains positive attitude. Possesses excellent communication and interpersonal skills.
Overview
23
23
years of professional experience
Work History
Store Manager
Pet Supplies Plus
04.2024 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Assisted in recruiting, hiring and training of team members.
Cashier
Dollar General
11.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Pet Stylist
Valley Pet Services
11.2021 - 10.2023
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
Pet Stylist
PetSmart
06.2018 - 11.2021
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Cleaned tear stains from fur using safe chemical cleansers.
- Trimmed nails using clippers and grinders.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Handled administrative work such as answering telephones and scheduling appointments for visits.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
Salon Manager/PetStylist
Funny Face Bed And Biscuit
01.2015 - 07.2017
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Applied performance data to evaluate and improve operations, targeted to current business conditions and forecasted needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Met with customers to discuss upcoming events and style requirements.
- Groomed all breeds of dog and groomed cat.
Salon MANAGER
Petsmart
05.2008 - 12.2013
- Developed and rolled out new policies.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
- Promoted grooming services and products to customers.
- Coordinated with grooming technicians to guarantee owner satisfaction.
- Cleaned and disinfected kennels, equipment and work areas.
- Retained customers by calling and sending reminder cards for appointments.
Pet Stylist
Petsmart
10.2006 - 05.2008
- Promoted grooming services and products to customers.
- Coordinated with grooming technicians to guarantee owner satisfaction.
- Retained customers by calling and sending reminder cards for appointments.
- Cleaned and disinfected kennels, equipment and work areas.
- Groomed dogs and cats by utlizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
Kennel Assistant
Hanford Veterinary Hospital
07.2005 - 08.2006
- Administered medications as directed by veterinary staff.
- Observed animals' physical conditions to detect illness.
- Cleaned and disinfected kennels, equipment and work areas.
Kennel Attendant
Kings SPCA
01.2002 - 07.2005
- injected animals with medications.
- Fed and exercised animals each day.
- Observed animals' physical conditions to detect illness.
- Cleaned and disinfected kennels, equipment and work areas.
Education
Pet Stylist Cerificate - Dog Grooming
Petsmart
Hanford, CAGED - undefined
Hanford High
Hanford, CA2003
Skills
- Certificate in dog grooming
- Vet tech background
- Dog bathing
- Animal shelter volunteer
- Life-long pet owner
- Upbeat and energetic
- Strong attention to detail
- Flexible schedule
- Enthusiastic
- Confident
- Team player
- Customer Service
- Problem-Solving
- Training and mentoring
- Customer Service Management
- Store operations
- Store Opening and Closing
- Supply Ordering
- Team Building and Leadership
- Payroll Management
Timeline
Store Manager
Pet Supplies Plus
04.2024 - 09.2024
Cashier
Dollar General
11.2023 - 04.2024
Pet Stylist
Valley Pet Services
11.2021 - 10.2023
Pet Stylist
PetSmart
06.2018 - 11.2021
Salon Manager/PetStylist
Funny Face Bed And Biscuit
01.2015 - 07.2017
Salon MANAGER
Petsmart
05.2008 - 12.2013
Pet Stylist
Petsmart
10.2006 - 05.2008
Kennel Assistant
Hanford Veterinary Hospital
07.2005 - 08.2006
Kennel Attendant
Kings SPCA
01.2002 - 07.2005
GED - undefined
Hanford High
Pet Stylist Cerificate - Dog Grooming
Petsmart
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