Brianna Molloy
Massapequa,NY
Summary
Responsible Animal Caretaker skilled in bathing, grooming, training, nutrition and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules. Over 6 years in the pet industry with 2 being a professional dog groomer.
Overview
7
7
years of professional experience
Work History
Store Manager
The K9 Shop
03.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on nutrition of dogs and cats.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Professional Dog Groomer
The Pup-E-Club
07.2021 - 04.2023
- Provided specialty breed clips for Poodles, Schnauzers and Yorkshire Terriers.
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Husky's and Malamutes.
- Trimmed nails using clippers and grinders.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs to remove fleas, ticks and other skin parasites.
- Brushed animal teeth to maintain dental health and prevent tooth decay and bad breath.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Professional Dog Trainer
Self-employed
10.2019 - 02.2023
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Dog Trainer
Petco
04.2017 - 10.2019
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Maintained clean training arena for group classes.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
Vet Assistant
Towne Line Veterinary Group
07.2018 - 03.2019
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment.
- Maintained clean and safe animal living areas.
- Prepared and administered diets and feedings according to instructions.
Customer Service Representative
State Farm
05.2016 - 06.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided primary customer support to internal and external customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
Education
Professional Dog Groomer - Dog Grooming
American Academy of Pet Grooming
New York, NY07.2021
Associate of Science - Criminal Justice
Nassau Community College
Garden City, NY05.2021
Master Dog Trainer - Dog Training
Anthony Jerone's School of Dog Training
Queens02.2020
Skills
- Team Leadership
- Time Management
- Inventory Management
- Animal Handling
- Obedience Training
- Dog Behavior
- Hand-Eye Coordination
- Breed and Species Knowledge
- Safe Nail Trimming
- Ear Cleaning
- Fur Cutting Techniques
- Grooming and Bathing
- Active Listening
- Coat Detangling
- Wound Care
- Animal Grooming Tools
- Tick Removal
- Hair Mat Removal
- Paw Pad Care
Timeline
Store Manager
The K9 Shop
03.2023 - Current
Professional Dog Groomer
The Pup-E-Club
07.2021 - 04.2023
Professional Dog Trainer
Self-employed
10.2019 - 02.2023
Vet Assistant
Towne Line Veterinary Group
07.2018 - 03.2019
Dog Trainer
Petco
04.2017 - 10.2019
Customer Service Representative
State Farm
05.2016 - 06.2017
Professional Dog Groomer - Dog Grooming
American Academy of Pet Grooming
Associate of Science - Criminal Justice
Nassau Community College
Master Dog Trainer - Dog Training
Anthony Jerone's School of Dog Training
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