Brandy Englehart
Dallas,TX
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
11
11
years of professional experience
Work History
Member Services Manager
Cowboy's Club
Dallas, TX
11.2023 - Current
- Maintained up-to-date knowledge of all products, services, pricing plans, promotions.
- Maintained accurate records of customer interactions, inquiries, and complaints.
- Established relationships with local vendors in order to provide clients with more options for their special occasions.
- Monitored progress of events throughout duration from pre-planning stages through post-event review.
- Organized and coordinated all aspects of successful private parties, including venue selection, catering, decorations, music, entertainment and activities.
- Maintained detailed records of expenses related to events as well as attendance lists.
- Developed detailed event plans, timelines and budgets to ensure successful execution of events.
Operations Manager
Lombardi Family Concepts
Dallas, TX
05.2021 - 11.2023
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Updated computer systems with new pricing and daily food specials.
- Created detailed reports on weekly and monthly revenues and expenses.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
Assistant General Manager
Harwood Hospitality Group
Dallas, Texas
10.2019 - 05.2021
- Opened, and prepared all “System and Procedure” checklists for the day, including the setup and conduct for private catering events.
- Worked with company representatives in revising and updating the spirit selections, costs, and inventory.
- Entered all spirit selections into the Ctuit system.
- Handled Front of House and Back of House discrepancies, implemented service recovery and assisted with disgruntled patrons.
- Created and carried out a productive training procedure.
- Ordered and kept an extensive inventory for restaurant and bar supplies, priced select bar and restaurant menu items, glassware, etc
- Reviewed “Profit and Loss” reports with restaurant administration
- Set up and tore down equipment for large scale events, conferences and graduations.
- Collaborated with leadership and colleagues to coordinate staffing for each event.
- Liaised between clients and company to verify contract fulfillment.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Coordinated vendors, timelines and budgets for events.
Front of House Manager
15 Church Restaurant
Saratoga Springs, NY
01.2018 - 09.2019
- Prepared quality cocktails in a high- volume craft cocktail environment.
- Created seasonal specials and ordered local spirits.
- Trained coworkers on tasting notes, proper garnishes, and food pairings for each cocktail.
- Talked easily with patrons to build rapport and earn repeat business.
- Advertised, marketed and recommended drink options to guests.
- Delegated side work duties, and ensured consistency in service.
Lead Server/Bartender
15 Church Restaurant
Saratoga Springs, NY
06.2016 - 01.2018
- Memorized and became educated on daily changes to menu items including the fresh raw bar selections.
- Delivered a fine dining experience and proper wine service to all tables promptly.
- Worked with management to coordinate special functions and events.
- Managed opening and closing duties to facilitate restaurant operations.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
Bar/Restaurant Manager
Nové Italian Restaurant
Wilton, New York
06.2014 - 05.2016
- Worked with in house sommelier on wine selection, revising and updating wine list, vendor sheet, and inventory charts.
- During business hours, I made time to consistently ensure presence at each table.
- Dealt with any FOH/BOH issues in a timely fashion, while ensuring guest satisfaction.
- Built strong relationships with wine and liquor representatives and distributors, ordered, and kept extensive inventory for restaurant and bar supplies.
- Priced select bar and restaurant menu items.
- Communicated with patrons for constructive feedback, organized and accepted catering opportunities such as but not limited to Saratoga Springs Wine Festival, Chowderfest, Wedding Receptions, In House Wine Tasting Dinners, and Baby Showers.
Education
New York State Regents Diploma -
Saratoga Springs High School
Saratoga Springs, NY06.2012
Skills
- Business Development
- Training and Development Skill
- Team Leadership Strength
- Department Oversight
- Budget Control
- Administrative Management
- Performance Assessment
- Records Organization and Management
- Sales Tracking
- Event planning
- Customer relationship management
- Staff training
- Operations management
- Conflict resolution
- Problem solving
- Attention to detail
- Profit and loss accountability
Timeline
Member Services Manager
Cowboy's Club
11.2023 - Current
Operations Manager
Lombardi Family Concepts
05.2021 - 11.2023
Assistant General Manager
Harwood Hospitality Group
10.2019 - 05.2021
Front of House Manager
15 Church Restaurant
01.2018 - 09.2019
Lead Server/Bartender
15 Church Restaurant
06.2016 - 01.2018
Bar/Restaurant Manager
Nové Italian Restaurant
06.2014 - 05.2016
New York State Regents Diploma -
Saratoga Springs High School