Brandy Ferguson
Rosharon
Summary
Accomplished professional with extensive expertise in customer relations, sales strategies, and team management. Proven track record of building systems that enhance customer engagement and retention. Adept at multitasking and thriving under pressure, consistently driving results through effective communication and problem-solving.
Overview
13
13
years of professional experience
Work History
Owner/Operator
AR Workshop Pearland
Pearland
01.2021 - 01.2023
- Managed all aspects of business operations to ensure smooth daily functioning.
- Managed daily operations and scheduling for crafting workshops and events.
- Trained staff on workshop techniques and customer service standards.
- Developed creative project ideas and instructional materials for participants.
Store Manager/Sales
The Tile Shop
Webster
01.2017 - 01.2020
- Hiring and Training Sales Consultants
- Managed store and warehouse operations to ensure smooth daily functionality.
- Executed daily tasks including goal setting, report generation, and order oversight to maintain operational efficiency.
- Assisted sales consultants in addressing customer objections to enhance sales effectiveness.
- Growing the business with outside organizations and community involvement
- Communication with past, present, and future clients that have visited our showroom
Interior Specialist/Sales
Arhaus Furniture
Friendswood
01.2016 - 01.2017
- Greeted customers warmly to enhance overall shopping experience
- In-home consulting and space planning
- Qualifying the Customer needs while in the showroom
- Educating Customer with our brand and products
- Addressed client objections to facilitate informed purchasing decisions
- Maintained communication with clients to build relationships and encourage repeat visits
- Handled internal documentation and tracked delivery status of merchandise
- Visual Manager with merchandising projects daily
Territory Rep and Marketing Director
Piedrafina Marble, Inc.
Houston
01.2014 - 01.2015
- Called on existing accounts and generated new accounts to expand customer base
- Communicated with accounts regarding new promotions and product updates to enhance engagement
- Updated marketing literature, catalogs, and other sales tools to support growth.
- Maintained CRM, website, and media communications while updating marketing and advertising outlets to support outreach efforts
- Coordinated logistics for trade shows, including sampling and marketing materials
- Updating sample products for distributors and retailers
- Answering phone calls related to the product and follow up with new business inquiries
Customer Service Rep/Optician/Office Manager
Eye Styles
Houston
01.2010 - 01.2014
- Managed staffing and inner office operations.
- Enhanced opticians' knowledge of new products and industry standards through training and development
- Executed marketing and advertising strategies to drive monthly sales and current promotions.
- Meeting with customer service reps and inventory controls
- Ordering patients Glasses, measuring for Bifocal/Progressives, adjusting frames, etc.
- Assisted optometrist with patient history, refracting, dilating, and providing lens consultations for contacts
- Handled billing and coding for insurance claims.
Education
Interior Design - Minor studies in Computer Science and Fine Arts
Delgado Community College
New Orleans, LASales Optimization Training -
Zig Ziglar Sales Training
New Orleans, LADale Carnegie Courses -
Gulfport, MSSkills
- Business strategy
- Financial management
- Marketing strategy
- Customer relationship management
- Supply chain management
- Data analysis
- Team leadership
Accomplishments
- Increased client base and sales acquisition through education and relationship building.
- Managed different businesses successfully with different metrics and consistently met or exceeded quotas.
- Activated 45% customer growth through mediation and persuasion skills.
- Created systematic sales platforms to continue communication and knowledge of product and resources for smoother operations and morale.
References
Furnished upon request.
Timeline
Owner/Operator
AR Workshop Pearland
01.2021 - 01.2023
Store Manager/Sales
The Tile Shop
01.2017 - 01.2020
Interior Specialist/Sales
Arhaus Furniture
01.2016 - 01.2017
Territory Rep and Marketing Director
Piedrafina Marble, Inc.
01.2014 - 01.2015
Customer Service Rep/Optician/Office Manager
Eye Styles
01.2010 - 01.2014
Interior Design - Minor studies in Computer Science and Fine Arts
Delgado Community College
Sales Optimization Training -
Zig Ziglar Sales Training