Brandy Floyd
Mount Gilead
Summary
Proven track record in high-stress management and effective decision-making, honed at Sedgwick CMS. Excelled in customer service and data entry, enhancing company loyalty and operational efficiency. Demonstrated exceptional active listening and stress tolerance, ensuring seamless service delivery and safety in all roles. Achieved significant improvements in workflow and customer satisfaction.
Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dispatcher
Towing Solutions
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicated with drivers and personnel to coordinate timely delivery or services.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Customer Service Rep/Intake
Sedgwick CMS
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Processed claims intake efficiently to ensure prompt service delivery.
Lot Technician
L & T Stripping
- Installed and maintained parking lot signs to ensure clear navigation and safety.
- Prepared and maintained clear and accurate lot markings by stripping lines in the parking lot.
- Applied playground paint to designated areas, ensuring consistent coverage and adherence to safety standards.
- Interpreted and utilized blueprints to ensure accurate execution of tasks and adherence to project specifications.
- Facilitated the bidding process for vehicle lots, ensuring accurate and timely submissions.
Traffic Control Flagger
Wright Traffic Control
03.2022 - Current
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
Education
GED -
Henkles & McCoy
Columbus, OHSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
Certification
OSHA 10
Metal Burning
Asphalt
Timeline
Traffic Control Flagger
Wright Traffic Control
03.2022 - Current
Dispatcher
Towing Solutions
Customer Service Rep/Intake
Sedgwick CMS
Lot Technician
L & T Stripping
GED -
Henkles & McCoy
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