Brandy Forrest
Pass Christian,MS
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Chico's FAS
Gulfport, MS
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Multi-Store Manager
Claire's Boutique
Biloxi, MS
10.2021 - 12.2023
- Maintained a high level of product knowledge across various categories to effectively guide staff members in assisting customers.
- Increased overall store performance by implementing effective sales strategies and staff training programs.
- Implemented loss prevention measures for minimized shrinkage and increased profitability.
- Optimized store layouts for increased foot traffic and maximized sales potential.
Sales Lead
Hard Rock Cafe
Biloxi, MS
07.2018 - 10.2021
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Sales Associate
Belk
Gulfport, FL
10.2016 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Our Lady Academy
Bay St Louis, MS05.1994
Skills
- Customer service
- Team leadership
- Decision-making
- Goal setting
- Time management
- Problem-solving
Timeline
Assistant Manager
Chico's FAS
01.2024 - Current
Multi-Store Manager
Claire's Boutique
10.2021 - 12.2023
Sales Lead
Hard Rock Cafe
07.2018 - 10.2021
Sales Associate
Belk
10.2016 - 07.2018
Our Lady Academy