Brandy Gay
USPS
Los Angeles,CA
16
years of professional experience
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Work History
Mail Carrier
4 Years 2 Months- Delivered mail and packages efficiently across designated routes, ensuring timely service.
- Managed daily route logistics, adapting to changing conditions and optimizing delivery schedules.
- Maintained accurate records of deliveries and pickups, enhancing operational transparency.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new employees on best practices for mail sorting and delivery procedures.
Customer service Rep III
5 Years- Resolved conflicts effectively by leveraging relationship-building skills
- Advertised new services and products to customers
- Implemented strategies to retain loyal customers
- Provided professional, efficient, reliable service to ensure customer satisfaction
- Handled bill payments using various systems
Customer Service Representative
2 Years 5 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Maintained accurate records of customer interactions using CRM software.
- Trained new team members on company policies and service protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Coordinate and provide emergency assistance for distressed vehicles/ recommending tows,auto repair centers,etc.
Credit service specialist
6 Years- Processed customer payments efficiently at point of sale. ,initiate disputes
- Troubleshoot credit card related issues provide appropriate solutions
- Escalate unresolved complaints to pertinent departments
- Obtain and secure personal information to determine credit worthiness
Education
High School Diploma
Business Administration - Business Administration And Management
Skills
Safety awareness
Parcel delivery
Adaptability to conditions
Load management
Package handling
Mail sorting
Postal regulations
Route management
Mail distribution
Report preparation
Timeline
Mail Carrier
USPS
08.2022 - CurrentRead More
Customer service Rep III
AT&T Call Center
01.2017 - 01.2022Read More
Customer Service Representative
AAA
02.2015 - 07.2017Read More
Credit service specialist
Nordstrom Call center
01.2011 - 01.2017Read More
Sultana High School
High School Diploma
Read More
Victor Valley College
Business Administration from Business Administration And Management
Read More