Brandy Gaynor

• Ensure customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximize table turnover rate by efficiently managing reservation and guest experience in a timely manner.
• Use good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy.
• Maintain a clean, neat, organized front-of-house environment and orderly dining area for an enjoyable guest experience.
• Address customer complaints or concerns professionally, ensuring swift resolution and outstanding dining experience.
• Attend manager meetings to gain knowledge and understanding of our various events and activities taking place in the DC/Wharf area.
• Respond to all event inquiries (15+ guests) and process CC authorization (minimums) for all large parties.
• Create cocktail and Pre fixed menu for large parties.

• Keep bar presentable and well-stocked to meet customer needs.
• Prepare garnishes by evenly slicing and pitting fruits and vegetables.
• Suggest different cocktails depending on the experience the guests would like.
• Charge Tab to Hotel rooms when requested.
• Submit weekly Alcohol sales to corporate office.
• Suggest different Restaurants, Lounges and Bars in direct Hotel area.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales.
• Checked guests' identification before serving alcoholic beverages.
• Prepare various house cocktails by the batch every day.
• Maintain a clean bar and server station while still fulfilling guests needs.
• Explain daily specials and suggestive selling.
• Explain all details about Brunch specials as well as gratuity and auto payments.
• Anchor Host Stand, maintaining a constant flow even after hours.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset Event Area to keep dining room and work areas clean.
• Explain Event details and prices to guests as well as Auto Gratuity.
• Knowledge of food and beverage menu’s.
• Suggestive selling of daily specials and Wine pairings.
• Memorize over 75 bourbons, and whiskeys.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
• Bussed and reset tables to keep dining room and work areas clean.
• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
• Worked with POS system to place orders, manage bills and handle complimentary items.

• Enhance guests' experiences by fulfilling special requests during visits.

• Inform all guests of Covid-19 precautions.
• Provide New face masks to each guest that enters Restaurant.
• Book and oversee all VIP reservations.
• Collect correct information to book large party reservations (Up to 18 guests).
• Accommodate 5,000+ guests during peak Baseball season.
• Lead pre-shift meetings for Host Team.
• Train all New Hires up to industry standards.
• Kept staff aware of any VIP that enters Restaurant and any special guest notes.
• Call all reservations 2 Days in advance to confirm, cancel, or add any necessary details.
• Set up all Large parties to ensure smooth execution.
• Advise bussers and Servers of specific guests needs prior to guest arrival.

• Maintained an even and orderly flow of guests from the reception area into the dining room or Lounge, and informed customers of estimated wait times.

• Managed reservations received through telephone or online and coordinate

• Greeted customers, answered questions and recommended specials to increase sales.

• Maintained clean tables and set up items for incoming guests.

• Delivered beverages, appetizers and bottle packages to guests.

• Took drink orders from tables and bar area and relayed to bartenders.

• Reported Lobby and room maintenance issues to appropriate personnel for immediate rectifying.
• Updated customer accounts with add-on room charges, including minibar use and other room service bills.
• Explained amenities on the hotels property, including restaurants, rooftop lounges, pool area, spa and fitness center to acclimate hotel guests to Eaton Hotels unique environment.
• Oversaw fast-paced front desk operations with as many as 200 nightly Hotel guests.
• Maintained transaction security by verifying payment cards match the appropriate identification.
• Monitored frontdesk supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
• Promptly answered multi-line phone system and greeted callers enthusiastically with appropriate verbiage.

• Greet and welcome all guests.
• Answer telephone calls with appropriate verbiage and respond to inquiries or transfer calls.
• Prepare Host work schedules every week.
• Plan and fill out CC Authorization form for large parties (20 and above).
• Hire, train, and supervise Host staff.
• Assist with preparing bottle service.
• Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.