Brandy Gilley
Salisbury
Summary
Dedicated customer service professional with a strong focus on enhancing customer experiences and promoting satisfaction through effective cash handling and payment processing.
Overview
24
24
years of professional experience
Work History
Customer Service Cashier
Walmart
Salisbury, NC
06.2025 - 03.2026
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers in locating products and provided information on promotions.
- Handled returns and exchanges following company policies to enhance customer satisfaction.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer transactions efficiently at point of sale
- Assisted customers with inquiries and product selections
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Customer Service Cashier
Walgreens
China Grove, NC
09.2022 - 06.2025
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Adapted quickly to new procedures and technology, improving checkout efficiency.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Enhanced store security by identifying and reporting suspicious activities.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Cashier
Lowes
Salisbury, NC
04.2020 - 03.2022
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Processed refunds and exchanges in accordance with company policy.
- Assisted customers in locating products and provided information on promotions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Manager
Walmart
Salisbury, NC
10.2014 - 04.2020
- Led customer service team in resolving complex inquiries and complaints efficiently.
- Developed training programs to enhance staff performance and improve customer satisfaction.
- Analyzed customer feedback to identify trends and implement service improvements.
- Streamlined operations by introducing new technologies for tracking customer interactions.
- Managed scheduling and staffing to optimize resource allocation during peak hours.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collaborated with IT department to streamline customer data management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Scale House Operator
Carolina Stalite
Gold Hill, NC
03.2005 - 11.2008
- Operated scale house equipment for accurate weight measurement of incoming and outgoing materials.
- Monitored truck traffic to ensure efficient flow and minimize wait times.
- Maintained detailed records of material weights and transactions for compliance purposes.
- Collaborated with logistics team to schedule deliveries and optimize resource allocation.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
Customer Service Cashier
Kmart
Salisbury, NC
08.2002 - 03.2005
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Education
Accounting And Finance
Rowan Cabarrus Community College
Salisbury, NC2027
High School Diploma -
South Rowan High School
China Grove, NC05-2004
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Cash management
- Payment processing
- POS system operation
- Refund handling
- Payment collection
- Merchandise restocking
Languages
English
Full Professional
Timeline
Customer Service Cashier
Walmart
06.2025 - 03.2026
Customer Service Cashier
Walgreens
09.2022 - 06.2025
Customer Service Cashier
Lowes
04.2020 - 03.2022
Customer Service Manager
Walmart
10.2014 - 04.2020
Scale House Operator
Carolina Stalite
03.2005 - 11.2008
Customer Service Cashier
Kmart
08.2002 - 03.2005
Accounting And Finance
Rowan Cabarrus Community College
High School Diploma -
South Rowan High School