Brandy Goodman
Customer Service
Salisbury,NC
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level Call Center Representative position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
In-Home Caretaker
Sain Residence
Salisbury, NC
03.2018 - 09.2021
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Carried out day-day-day duties accurately and efficiently.
Remote Customer Support Agent
Dynata
Plano, TX
02.2019 - 09.2019
- Exhibited high energy and professionalism when dealing with clients and staff.
- Complete as many surveys in a shift as possible.
- Stick to the script but sound personal and friendly at the same time.
Server
Darrells BBQ
Rockwell, NC
02.2015 - 03.2018
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cosmetologist
Sassys Beauty Salon
Greeensboro, NC
05.2012 - 01.2015
- Supported reception desk as needed, receiving phone calls, entering appointments and collecting payments for services rendered.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Education
Certified Nursing Assistant - Nursing Assistance
Rowan-Cabarrus Community College
Salisbury, NC 09.2014 - 06.2015
Cosmetology - Hair Design
Salisbury Beauty College
Salisbury, NC 09.2010 - 10.2012
Skills
Professional telephone demeanor
Service recommendations
Keyboarding
Complaint resolution
Progress documentation
Verbal and written communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Remote Customer Support Agent
Dynata
02.2019 - 09.2019
In-Home Caretaker
Sain Residence
03.2018 - 09.2021
Server
Darrells BBQ
02.2015 - 03.2018
Certified Nursing Assistant - Nursing Assistance
Rowan-Cabarrus Community College
09.2014 - 06.2015
Cosmetologist
Sassys Beauty Salon
05.2012 - 01.2015
Cosmetology - Hair Design
Salisbury Beauty College
09.2010 - 10.2012