Chelsy Hickey
Saint Helens,OR
Summary
Dedicated elderly caretaker with expertise in patient care, meal preparation, and transportation services. Committed to enhancing clients' quality of life through compassionate support and attentive service.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Knowledgeable and dedicated customer service professional with extensive experience in the Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Elderly Caretaker
Self-employeed
Saint Helens, OR
03.2020 - 01.2026
- Assisted with daily living activities, including meal preparation and medication management.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
Customer Service Dispatcher
Roth Heating & Cooling
Canby, OR
09.2008 - 02.2009
- Coordinated service calls, ensuring timely dispatch of technicians to customer locations.
- Managed scheduling and routing of service appointments for optimal efficiency.
- Communicated with customers to provide updates and address inquiries regarding services.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
Assistant Store Manager
Nordstrom
Tigard, OR
01.2007 - 08.2008
- Led daily operations to enhance customer satisfaction and drive store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Bartender Shift Manager
Chinese Kitchen
Portland, OR
01.2005 - 06.2006
- Supervised bar operations, ensuring smooth workflow and exceptional customer service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Interviewing and hiring of Employees for both Restaurant and Lounge.
- Balancing payables and receivables with the State of Oregon for Lottery machines.
Receptionist
State Farm Insurance Inc
Saint Helens, OR
04.2004 - 12.2004
- Managed front desk operations, ensuring smooth check-in and appointment scheduling for clients.
- Developed strong relationships with clients, enhancing customer satisfaction and retention rates.
- Coordinated communication between clients and insurance agents, streamlining information flow.
- Handled multi-line phone system, addressing inquiries promptly and professionally.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Sales Assistant
Houlton Bakery
Saint Helens, OR
11.2003 - 03.2004
- Assisted customers with product selections, enhancing overall shopping experience.
- Collaborated with owner to assist with re-shaping the business to satisfy the demands of the community.
- Built strong relationships with customers, fostering loyalty and repeat business.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
Administrative Assistant
Washington County Personal Property Dept.
Hillsboro, OR
08.2003 - 09.2003
- Managed filing system, entered data and completed other clerical tasks.
- Processed Personal Property Tax returns and verification of of account information.
- Applied proper tax codes, map and tax lot numbers.
- Temp position during tax season only.
Education
High School Diploma -
Saint Helens High School
Saint Helens, ORSkills
- Customer service
- Appointment scheduling
- Computer proficiency - Outlook, Word, Excel
- Payment processing
- Data entry
- Professional telephone demeanor
- Call center
- Follow-up skills
- Administrative and clerical support
- Multi-line phone talent
- Sales expertise
- Compassionate care
- Active listening
Languages
English
Full Professional
Interests
- Animal Care I love all kinds of animals and have owned many throughout my life
- Growing herbs, vegetables, or fruits in home gardens
- Cooking
- I enjoy helping others and giving back to the community
Timeline
Elderly Caretaker
Self-employeed
03.2020 - 01.2026
Customer Service Dispatcher
Roth Heating & Cooling
09.2008 - 02.2009
Assistant Store Manager
Nordstrom
01.2007 - 08.2008
Bartender Shift Manager
Chinese Kitchen
01.2005 - 06.2006
Receptionist
State Farm Insurance Inc
04.2004 - 12.2004
Customer Sales Assistant
Houlton Bakery
11.2003 - 03.2004
Administrative Assistant
Washington County Personal Property Dept.
08.2003 - 09.2003
High School Diploma -
Saint Helens High School