Jaime Fertig
Waxahachie
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
12
12
years of professional experience
Work History
Elderly Caretaker
Wanda Simpson
Grand Prairie, TX
02.2022 - Current
- Providing compassionate support for daily living activities, enhancing comfort and well-being of elderly clients.
- Assisting with medication management, ensuring adherence to prescribed schedules and improving health outcomes.
- Developing personalized care plans by assessing individual needs, promoting autonomy and quality of life.
- Coordinating transportation for medical appointments, facilitating access to necessary healthcare services.
Animal Caretaker
Amy At The Barn
Cedar Hill, TX
06.2014 - Current
- Providing daily care, training, grooming and feeding for diverse animal species, ensuring health and well-being.
- Monitoring animal behavior and health, reporting concerns to property manager and veterinary staff promptly.
- Maintaining clean and safe living environments through regular cleaning and sanitization protocols.
- Assisting in training new staff and students on animal handling techniques and safety procedures.
Sales Associate
Hollywood Feed
Mansfield, TX
03.2018 - 02.2022
- Provided exceptional customer service, ensuring a positive shopping experience for all customers.
- Assisted in inventory management, maintaining optimal stock levels and product organization.
- Educated customers on pet care products, fostering informed purchasing decisions and building loyalty.
- Collaborated with team members to enhance store presentation and merchandising strategies.
Education
High School Diploma -
Midlothian High School
Midlothian, TX2012
Skills
- Customer service
- Inbound customer service
- Call center experience
- Product knowledge
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Punctuality and reliability
- POS systems and ordering platforms
- Store maintenance
- Order processing
- Product education
- Brand representation
- Custom order management
- Empathy and patience
- Active listening
- Product sales
Timeline
Elderly Caretaker
Wanda Simpson
02.2022 - Current
Sales Associate
Hollywood Feed
03.2018 - 02.2022
Animal Caretaker
Amy At The Barn
06.2014 - Current
High School Diploma -
Midlothian High School