Brandy Graham
Gladewater,TX
Summary
Dynamic Patient and Customer Service professional. I am a hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer or patient service position. I am ready to help your team achieve company goals. I am a solid Team player committed to ensuring customer satisfaction by providing exceptional service, with a positive demeanor. I am proven to build rapport with patients, customers, clients and administration.
Overview
5
5
years of professional experience
Work History
Patient/Customer Service Representative (Remote)
Customer Contact Services
Minnetonka, MN
09.2024 - 12.2025
- Customer Service Representative, Patient Service Representative, and Answering Service.
- Coordinated scheduling of medical appointments for patients in compliance with HIPAA regulations.
- Coordinated transportation schedules for patients to ensure timely arrival to and from appointments.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers/patients and the company alike.
- Answering Service: Facilitated effective communication by answering inbound calls for various sectors, including medical, legal, and public works with accurate message delivery.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer/patient interactions, ensuring proper documentation.
- Enhanced customer/patient loyalty by offering personalized solutions tailored to individual needs.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Assisted in collecting information for new patient intake forms. Supported administrative staff in processing patient information efficiently. Facilitated smooth onboarding of patients through accurate data entry
- Collaborated with team members to streamline front desk operations, increasing efficiency in patient handling.
- Verified insurance eligibility and coverage for patients.
Patient Service Representative (Remote)
Spectraforce Technologies Inc.
Remote USA
10.2023 - 03.2024
- Patient Service Representative
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Assisted patients in filling out paperwork via phone or email.
- Provided exceptional customer service by addressing patient concerns and resolving issues promptly.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assessed and documented required information to ensure accurate processing of medical assistance applications.
- Ensured proper validation of prescriptions to maintain patient safety and medication efficacy.
- Assisted in verifying insurance coverage for patients.
- Conducted thorough Medicaid verification to facilitate accurate patient eligibility assessments.
Customer Service Representative (Remote)
Continuum Global Solutions
Rochester, NY
07.2020 - 07.2023
- Processed and resolved inbound calls to enhance customer service experience for communications phone company.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Escalated complex issues to appropriate departments, ensuring timely resolutions for clients.
- Addressed and resolved billing inquiries and issues efficiently.
- Identified opportunities for upselling plans and services, driving increased revenue and customer engagement.
- Oversaw payment transactions via phone while providing guidance on self-service solutions. Enhanced customer experience by facilitating access to available resources.
- Maintained accurate records of customer interactions in compliance with company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Guided customers through the order placement process for devices, ensuring clarity and accuracy.
- Troubleshooting.
Education
High School Diploma -
Gladewater High School
Gladewater, TX05-1997
Skills
- Active listening
- Data entry
- Conflict resolution
- Professional telephone demeanor
- Scheduling
- Order/Payment processing
- Administrative support
- HIPAA compliance
- Insurance verification
- Appointment confirmation
- Patient registration
Timeline
Patient/Customer Service Representative (Remote)
Customer Contact Services
09.2024 - 12.2025
Patient Service Representative (Remote)
Spectraforce Technologies Inc.
10.2023 - 03.2024
Customer Service Representative (Remote)
Continuum Global Solutions
07.2020 - 07.2023
High School Diploma -
Gladewater High School
Prior to 2020 I was a homemaker and child care from home for almost 8 years.
From 2008-2012 I was a stay at home mom. I worked prior to that in the hospitality/hotel industry and collections. I did work for about a year for a hotel from 2012-2013. From 2013-2020 I was a stay at home mom again. This should explain no work history during that time.