Aricka Latimore
St Louis,MO
Summary
Patient Service Representative with experience supporting members through scheduling, order intake, and information verification. Skilled in handling high volumes while maintaining accuracy, professionalism, and clear communication. Experienced in using healthcare systems to resolve issues efficiently and support positive patient outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Patient Service Representative
United Healthcare Group
01.2024 - 09.2024
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records in the electronic health record system.
- Inputted patient demographic data into electronic health record system.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Healthcare Call Center Representative
IQVIA
11.2021 - 06.2023
- Managed high-volume inbound calls to address customer inquiries.
- Resolved customer complaints using effective communication techniques.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
Enrollment Specialist
BJC Healthcare - Christian Hospital
04.2021 - 10.2021
- Assisted patients with enrollment processes and insurance verification.
- Managed patient records using electronic health record systems.
- Educated patients on available programs and services for healthcare support.
- Reviewed applications for accuracy and completeness before submission.
- Participated in training sessions to enhance knowledge of enrollment procedures.
- Coordinated with other departments to ensure timely processing of admission applications.
Education
High School Diploma -
Vashon High School
St Louis, MOSkills
- Customer service
- EHR management
- Patient scheduling
- Insurance verification
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Time management
- Active listening
- Medical terminology
Certification
Pharmacy Tech License
Timeline
Remote Patient Service Representative
United Healthcare Group
01.2024 - 09.2024
Healthcare Call Center Representative
IQVIA
11.2021 - 06.2023
Enrollment Specialist
BJC Healthcare - Christian Hospital
04.2021 - 10.2021
High School Diploma -
Vashon High School