MaiNhia Her
Sheboygan,WI
Summary
Detail-oriented team player with strong organizational skills. Fast learner and prioritize professionalism and efficiency. Offering exceptional communication and customer service skills.
Overview
12
12
years of professional experience
Work History
Remote Patient Service Representative
Forefront Dermatology
2023.08 - Current
- Collect and enter patient demographic and insurance data into computer database to establish patient's medical record
- Ensured accuracy of patient information by cross-referencing multiple sources during data entry
- Handle a high volume of inbound patient scheduling calls while ensuring attention to detail on appointment details
- Navigate through multiple systems and tools to ensure appointment is scheduled accurately
- Ability to demonstrate workflows and subject matter expertise covered in training while maintaining KPIs (Call Quality, Error rate, calls per hour
- Collaborated with healthcare providers preference to ensure timely appointment
scheduling
Patient Services Representative
Aurora Medical Center
2022.12 - 2023.08
- Greets and check in patients arriving for their appointments
- Ensures completion of the registration process on walk in patients, verifies and/or updates patient demographic and insurance information if changes or additions have occurred
- Verifies insurance benefits, obtains/calculates patient responsibility and request payment
- Performs visit closure, including checking out, collecting additional responsibility (when applicable) and providing appropriate documents
- Work assigned EPIC work queues, following the department's work flow process
- Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans
Online English Teacher
ITutorGroup
2016.08 - 2022.04
- Teach entry to proficient level students
- Share instant feedbacks to motivate and inform students of their progress
- Use TPR, props and rewards to engage students in each classroom
- Gently correct student's pronunciation and grammar to improve conversation skills
- Use pre-written curriculum to teach student English via remote video conferencing
- Live chat with students during classroom time
Insurance Agent
Farmers Insurance Agency
2013.01 - 2017.03
- Fax, data entry, filing, email, handle payments, retention
- Received and responded to live chat/text messages from clients
- Underwriting and policy processing, sell and promote insurance product
- Answers high volume of incoming calls while handling in person inquiries from clients and colleagues
- Advised clients on coverage and policy information
- Obtained underwriting approval by completing application for coverage
- Finalized sales and collect necessary deposits
Education
Medical Assistant
U.S. Career Institute
Fort Collins, CO06.2023
High School Diploma
Sunnyside High School
Fresno, CA06.2009
Skills
- Customer service
- Typing speed: 45 WPM
- Time management
- Attention to detail
- Multitasking abilities
- Computer skills
Timeline
Remote Patient Service Representative
Forefront Dermatology
2023.08 - Current
Patient Services Representative
Aurora Medical Center
2022.12 - 2023.08
Online English Teacher
ITutorGroup
2016.08 - 2022.04
Insurance Agent
Farmers Insurance Agency
2013.01 - 2017.03
Medical Assistant
U.S. Career Institute
High School Diploma
Sunnyside High School