Brandy Gray
Shamin Hotel
Henrico,VA
7
years of professional experience
Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.
Work History
Front Desk Manager
1 Month- Overseeing the front desk team and making sure guests have a smooth, professional experience from check-in to check-out. Handle guest questions, requests, complaints, and service issues professionally. Supervise, train, and schedule front desk staff.
Inside Sales Specialist
7 Months- Generating hotel revenue by selling rooms, meetings, events, and other hotel services to businesses and groups. My responsibilities were to Generate new business and sales opportunities for Marriott hotel properties. Promote hotel rooms, meeting spaces, conference facilities, packages, and other services. Prepare and present proposals, quotes, and contracts based on client needs. Make outbound calls and respond to inbound inquiries. Follow up with leads, inquiries, proposals, and past clients to convert opportunities into bookings.
Group Housing Coordinator
1 Year 9 Months- Managing the room-block and reservation details for groups, making sure everything is accurate from the initial booking through the guests’ arrival. Monitor room-block pickup, availability, cancellations, and attrition. Communicate with group organizers, meeting planners, and travel coordinators. Ensure group rates and billing instructions are entered correctly.
Front Desk Agent
4 Months- Welcome and greet guests in a friendly and professional manner. Check guests in and out of the hotel efficiently. Process reservations, cancellations, and room changes. Verify guest information and payment methods. Assign rooms and provide guests with hotel information and amenities. Answer guest questions and respond to requests promptly.
Banquet Server
1 Year 5 Months- Banquet server
Housekeeping
6 Months- Cleaning rooms
Education
12
Skills
Typing
Data entry
Organizational skills
Office experience
Customer service
Attention to detail
Timeline
Front Desk Manager
Shamin Hotel
07.2026 - CurrentRead More
Inside Sales Specialist
Shamin Hotels
12.2025 - 07.2026Read More
Group Housing Coordinator
Shamin Hotels
03.2024 - 12.2025Read More
Front Desk Agent
Shamin Hotels
11.2023 - 03.2024Read More
Banquet Server
Marriott hotel
02.2022 - 07.2023Read More
Housekeeping
LTD Hospitality Group - Delta Hotels by Marriott
07.2019 - 01.2020Read More
Varina High School
12
Read More