Brandy Griffin
1316 Oak St Union City ,TN
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Petainer Manufacturing, USA Inc.
10.2023 - 12.2024
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared and emailed invoices to customers, processed payments, and documented account updates.
- Input financial data and produced reports using M3.
- Effectively communicated with customers via phone calls and emails about payment needs and kept updated, detailed and accurate ledgers.
- Utilized M3 software to manage invoices and payments.
- Managed and responded to correspondence and inquiries from customers and vendors.
Logistics Assistant
Petainer Manufacturing USA, Inc.
08.2024 - 09.2024
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Tracked orders and notified customers of status or potential delays.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Accounts Receivable
Hopkins Management Group
11.2020 - 07.2023
- Entered customer payments into Excel
- Applied customer payments to their accounts
- Quickbooks
- Used bank scanners to deposit check payments into various bank accounts
Customer Service Representative
Hopkins Management Group
11.2020 - 07.2023
- Called customers regarding issues and past due payments on their account
- Took customer payments over the phone
- Notated customer accounts regarding their payments and other issues
- Helped navigate customers to the correct department
- Explained contract policies and terms to customers
Contract Department
Hopkins Management Group
11.2020 - 07.2023
- Received and verified customer contracts from various dealerships
- Analyzed and verified all documents match the customer's information and verify the terms and payment terms match the company's terms and policies
- Created customer accounts in the system
- Answered dealership calls and emails regarding customers and issues
Beauty Advisor/Sales Associate
Sally's Beauty Supply Store
05.2018 - 11.2020
- Capitalized on upwelling opportunities for additional products and services to increase sale numbers
- Recommended appropriate products to meet customer’s individual needs
- Fostered a clean and sanitary work environment to protect customers and staff
- Kept the counter and display areas in clean and neat fashion
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Found requested items and explained sales promotions to deliver pleasant shopping experiences
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Prepared and submitted bank deposits every morning
Education
No Degree - Interior Design
University of Tennessee of Martin
Martin, TNHigh School Diploma -
Obion County Central High School
Troy05-2016
Skills
- Retail experience
- M3
- Microsoft Word
- Microsoft Excel
- Outlook
- Teams
- Quickbooks
- Customer Service
- Data inputting
- Invoice processing
- Month-end closing procedures
- Invoicing proficiency
- Contract reviewing
- Information gathering and analysis
- Accounts receivable expertise
- Financial reporting
References
- Tammy Armour
Baptist Memorial Hospital - Union City, TN
OR Technician
(731) 592-3445
- Taylor Gansert
Petainer Manufacturing, USA Inc. - Troy, TN
Quality and After Sales Supervisor
(731) 504-9362
taylor.gansert@petainer.com
- Lauren Caksackkar
Petainer Manufacturing, USA Inc. - Troy, TN
Material Planning Specialist
(731) 592-2577
lauren.caksackkar@petainer.com
- Kelsey Woodard
GT Management - Union City, TN
Customer Service Representative
(731) 504-8804
Timeline
Logistics Assistant
Petainer Manufacturing USA, Inc.
08.2024 - 09.2024
Accounts Receivable Specialist
Petainer Manufacturing, USA Inc.
10.2023 - 12.2024
Accounts Receivable
Hopkins Management Group
11.2020 - 07.2023
Customer Service Representative
Hopkins Management Group
11.2020 - 07.2023
Contract Department
Hopkins Management Group
11.2020 - 07.2023
Beauty Advisor/Sales Associate
Sally's Beauty Supply Store
05.2018 - 11.2020
No Degree - Interior Design
University of Tennessee of Martin
High School Diploma -
Obion County Central High School
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