Brandy Harrison
Summary
Dynamic General Manager known for exceptional customer service standards and effective inventory management. Committed to fostering teamwork and creating a positive work environment.
Overview
16
16
years of professional experience
Work History
General Manager
Cirilla's
Lewis Center, Ohio
04.2026 - Current
- Oversaw daily store operations, enhancing efficiency and customer satisfaction.
- Trained and supervised staff in customer service best practices, improving service quality and team performance.
- Maintained inventory levels and organized merchandise displays.
- Resolved customer inquiries and complaints effectively and efficiently.
- Developed team-building activities that fostered collaboration among departments, contributing to a positive work environment.
- Analyzed sales trends to inform strategic decision-making processes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Store Manager
THE Joint on High Smoke Shop
Columbus , OH
05.2020 - 01.2026
- Managed daily store operations and ensured smooth workflow for staff.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management, including ordering and stock organization.
- Developed promotional displays to enhance product visibility and appeal.
- Implemented safety protocols to maintain a secure shopping environment.
- Conducted staff meetings to discuss sales strategies and operational goals.
- Monitored sales trends to identify opportunities for product improvement.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
- Compiled monthly reports on sales, expenses, and profits.
- Established customer service standards and monitored staff compliance.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Manager
The Garden Adult Store
Columbus , OH
05.2010 - 05.2020
- Coached, mentored, and trained team members to elevate job performance and skill development.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed sales trends to optimize product selection and stocking decisions.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer inquiries and complaints effectively and efficiently.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw visual merchandising to maintain appealing store displays.
- Recruited and hired qualified candidates to fill open positions.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated promotional events to increase customer engagement and drive sales growth.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
Education
High School Diploma -
Linden McKinley HS
Columbus 05-1994
Skills
- Customer service standards
- Inventory management
- Visual merchandising
- Team building
- Sales strategy
- Relationship building
- Team player
Affiliations
- Volunteer @ no kill animal shelter in richwood ohio
- Volunteer @ Franklin County Children Services
Timeline
General Manager
Cirilla's
04.2026 - Current
Store Manager
THE Joint on High Smoke Shop
05.2020 - 01.2026
Manager
The Garden Adult Store
05.2010 - 05.2020
High School Diploma -
Linden McKinley HS