TYLEA STEELE
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER II
Twisted Kitchen
Marietta, Georgia
01.2024 - Current
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization.
CREATIVE ASSISTANT/MUSIC PRODUCER
Paperwork Music Group
Atlanta, US
09.2022 - Current
- Managed social channel content strategy and calendars to drive engagement
- Created customized marketing materials to increase product awareness
- Songwriting and production for artists
- Trained interns on working in a recording studio environment
- Interacted well with customers to build connections and nurture relationships.
ON-CALL BANQUET SERVER
Hilton Atlanta Airport
Atlanta, Georgia
07.2023 - 01.2024
- Maintained knowledge of menu items and ingredients used in dishes served
- Assisted in the breakdown of banquet facilities after events concluded
- Maintained high standards of cleanliness, safety, and sanitation throughout the shift
- Followed all instructions from supervisors regarding event setup and cleanup requirements
- Demonstrated strong multitasking abilities while working in a fast-paced environment
- Assisted in the preparation of buffet items for service events
- Collaborated effectively with other staff members to ensure smooth operations.
APPRENTICE GENERAL MANAGER
Chipotle Mexican Grill
Cleveland
02.2017 - 08.2022
- Interacted well with customers to build connections and nurture relationships
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring, and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Education
High School Diploma -
James Ford Rhodes
Cleveland05-2015
Skills
- Guest Relations
- Customer Service Process Improvement
- Effective Customer Service
- Creative Design
- Adobe Systems Adobe Creative Suite
- Social Media Platforms
- Creative Strategies
- Microsoft Office
- Business Opportunity Development
- Promotional Materials Development
- Compliance Requirements
- Inventory Control Processes
- Maintaining Clean Work Areas
- Employee Discipline
- Food and Supplies Ordering
- Credit Card Transaction Processing
- Manager Coaching and Training
- Corrective Actions
- Operational Standards
- P&L Administration
- Management Training
- Customer Service Standards
- Performance Monitoring and Evaluation
- Profit and Loss Statements
Certification
- Servsafe (food) 2018-2023
- Servsafe (alcohol) 2023-
Timeline
GENERAL MANAGER II
Twisted Kitchen
01.2024 - Current
ON-CALL BANQUET SERVER
Hilton Atlanta Airport
07.2023 - 01.2024
CREATIVE ASSISTANT/MUSIC PRODUCER
Paperwork Music Group
09.2022 - Current
APPRENTICE GENERAL MANAGER
Chipotle Mexican Grill
02.2017 - 08.2022
High School Diploma -
James Ford Rhodes
- Servsafe (food) 2018-2023
- Servsafe (alcohol) 2023-