Brandy Henderson
Monroe,LA
Summary
Assistant Manager with proven expertise at Dollar Tree Distribution Center, excelling in team leadership and customer service. Enhanced operational efficiency through strategic process improvements, achieving significant reductions in delays. Skilled in money handling and task delegation, fostering a positive work environment while ensuring accurate inventory management and exceptional customer experiences.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
Dollar Tree Distribution Center
West Monroe, LA
2023 - Current
- Assisted in managing daily operations to ensure efficient product distribution and inventory control.
- Trained new staff on safety protocols and operational procedures to enhance workplace efficiency.
- Coordinated with team leads to optimize workflow processes, improving overall productivity.
- Monitored inventory levels and conducted audits to maintain accuracy in stock management.
- Implemented process improvements that reduced operational delays and increased throughput.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Business Owner- Operator
Zellabz Embroidery, LLC
Monroe, LA
2020 - Current
- Managed daily operations of embroidery production, ensuring quality control and timely delivery.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Oversaw inventory management, optimizing supply chain processes for efficiency.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Front Office Receptionist
Riversouth Rehabilitation Center
Monroe, LA
2016 - 2018
- Managed front desk operations and provided exceptional customer service to patients and visitors.
- Assisted in scheduling appointments and coordinating patient flow within the facility.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Supported administrative tasks, including filing, data entry, and inventory management of office supplies.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
Education
University of Louisiana At Monroe
Monroe, LASkills
Customer service
Money handling
Team leadership
Decision-making
Task delegation
Retail operations
Timeline
Assistant Manager
Dollar Tree Distribution Center
2023 - Current
Business Owner- Operator
Zellabz Embroidery, LLC
2020 - Current
Front Office Receptionist
Riversouth Rehabilitation Center
2016 - 2018
University of Louisiana At Monroe