Summary
Overview
Work History
Education
Skills
I created/Edited content for Times Ticking YouTube channels
Additional Information
Timeline
Generic

Brandy Higgins

Layton,UT

Summary

Community Leader/Leasing Agent position. Offering excellent communication and good judgment. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Entry-level Leasing Consultant with outstanding knowledge of rental agreement laws. Brings strong skill set and forward-thinking to property management markets. Organized and dedicated to property success. Very outgoing with a array of ideas for the community .

Overview

30
30
years of professional experience

Work History

Leasing Agent

Greystar Property Management
Salt Lake City, Utah
10.2022 - 11.2022
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns..
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Performed background checks on over 25 apartment applicants.
  • Conducted property tours to highlight features of properties.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.

Store Manager

Times Ticking Layton Hills Mall
Layton, UT
09.2012 - 06.2022
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Dispatcher

Sierra Communications
Ogden, Utah
06.2008 - 09.2012
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Evaluated and adjusted over 45 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Directed dispatching, routing and tracking of 45 fleet vehicles.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

Server/Manager in Training

Red Lobster
Layton, Utah
10.1992 - 06.2008
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Created in-depth training manual for all employees.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Education

Associate of Applied Science - Paralegal Studies

Eagle Gate College
Layton, UT
06.2010

Skills

  • Local and State Laws
  • Rent Collection
  • Property Tours
  • Lease Renewals
  • Effective Planning
  • Dispute Handling
  • Customer Needs Assessments

I created/Edited content for Times Ticking YouTube channels

I would create and edit videos for the stores youtube channels. I used Sony Vegas 18 and Canva.

Additional Information

I am very outgoing and make connections with people easily, I am mature, reliable and a hard worker.

Timeline

Leasing Agent

Greystar Property Management
10.2022 - 11.2022

Store Manager

Times Ticking Layton Hills Mall
09.2012 - 06.2022

Dispatcher

Sierra Communications
06.2008 - 09.2012

Server/Manager in Training

Red Lobster
10.1992 - 06.2008

Associate of Applied Science - Paralegal Studies

Eagle Gate College

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Brandy Higgins