Niya Avery
Atlanta,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Leasing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Morrow Townhomes
02.2022 - 01.2023
- Performed Background, reference and credit checks as part of screening process of prospective tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Answering phones, filing
- Showing units, Managing over 50 customer calls per day
- Taking tenants to view different properties, communicating prices and terms to clients and negotiating sales and renewals
- Verified tenant incomes and other information before accepting lease applications.
- Kept meticulous records of correspondence between management and tenants.
Customer Service Agent
Sertec
01.2020 - 01.2022
- Answering customer calls , listening to their concerns and solving problem
- Making outbound calls
- Following up on customer calls
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Bar Waiter
Bebos hookah lounge
02.2021 - 10.2021
- Keeping bar stocked
- Having knowledge about Wine , beer and alcoholic beverages
- Verifying customers' age
- Basic cleaning skills.
- Inspected dishes and utensils for cleanliness.
- Received over 5 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
URINALYSIS TECHNICIAN
Capstone Diagnostic
10.2018 - 03.2019
- Observe collection of urinalysis and breathalyzer testing
- Accurately document each test sample and results
- Follow chain of custody protocol during testing procedures
- Crisis support with drug abuse.
CASHIER / CUSTOMER SERVICE
Home Depot
03.2016 - 01.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Greet customers entering establishments
- Establish or identify prices of goods, services or admission, and tabulate bills usingcalculators, cash registers, or optical price scanners
- Check to ensure that appropriate changes were made to resolve customers'problems.
Telemarketing Sales Representative
CALL CENTER AGENT
07.2016 - 12.2017
- Tech support /chat
- Built relationships with customers using strong persuasion and active listening skills.
- Utilized sales techniques to build customer interest and close sales.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Associate of Applied Science - Medical Billing And Coding
Bryant And Stratton College
Buffalo, NY05.2022
Some College (No Degree) - Business Administration And Management
Licenses & Certifications
Atlanta, GASkills
- Prospecting Assistance
- Application Processing
- Business Strategies
- Client Needs Assessment
- Local and State Laws
- Customer Data Confidentiality
- Issue Escalation
- Document Control Support
- Evidence Gathering
- Corporate Law
- Yardi Software
- Lending
Accomplishments
- Earned a 3.7 GPA
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Supervised team of 2 staff members.
Additional Information
References
Jhana MCkinney
jhanasmckinney@gmail.com
Former manager
Nicole Perkins
nicoleperkins28@gmail.com
Mentor
Tommorah Hackler
tommorah@gmail.com
Business Partner
Timeline
Leasing Agent
Morrow Townhomes
02.2022 - 01.2023
Bar Waiter
Bebos hookah lounge
02.2021 - 10.2021
Customer Service Agent
Sertec
01.2020 - 01.2022
URINALYSIS TECHNICIAN
Capstone Diagnostic
10.2018 - 03.2019
Telemarketing Sales Representative
CALL CENTER AGENT
07.2016 - 12.2017
CASHIER / CUSTOMER SERVICE
Home Depot
03.2016 - 01.2018
Associate of Applied Science - Medical Billing And Coding
Bryant And Stratton College
Some College (No Degree) - Business Administration And Management
Licenses & Certifications
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