Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brandy Hill

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Aspen Dental
02.2022 - Current
  • Inbound/Outbound calls
  • Help to assist patients schedule Dental Appointments
  • Coordinate with Dental Offices, Insurance Companies Email & phone to verify coverage

Business Development Representative

Camacho Auto Sales
02.2018 - 12.2020
  • Inbound/Outbound Calls
  • Pre qualify customers for new and pre owned vehilces
  • Asking probing questions, evaluating customer needs, while leaving positive impressions about the company
  • Data Entry; Use of auto dealer programs such as Tecobi, and Pro Max.

Care Giver

In Home Supportive Services
09.2014 - 11.2021
  • Scheduled and assisted Elderly clients to medical appointments
  • Navigated medical systems and worked with insurance to get client proper care.
  • Minor Grooming, provided medication, Insulin and Daily Meals for Elderly Patients,

Call Center Representative

TELEPERFORMANCE USA, AT&T And DTV
10.2010 - 01.2013
  • Helped to assist AT&T customers
  • Provided excellent customer service while offering personalized solutions based on their needs
  • Troubleshooting and escalations

Education

Associate of Science - Nursing Science

Los Angeles Valley College
Van Nuys, CA
06.2012

Skills

  • Complaint Resolution
  • Paperwork Processing
  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Account Updating
  • Consultative Sales
  • Call Management
  • Call Center Operations
  • Product and Service Solutions

Accomplishments

I Received a Top Performer Certificate from Aspen Dental for Outstanding Performance for February 2023. Given to me by my Supervisor Anyori Granados. In March 2023, I got Employee of the Month.

Timeline

Customer Service Representative

Aspen Dental
02.2022 - Current

Business Development Representative

Camacho Auto Sales
02.2018 - 12.2020

Care Giver

In Home Supportive Services
09.2014 - 11.2021

Call Center Representative

TELEPERFORMANCE USA, AT&T And DTV
10.2010 - 01.2013

Associate of Science - Nursing Science

Los Angeles Valley College
Brandy Hill