To pursue employment that will take full advantage of my customer service-oriented skill set. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Hi, I’m
Brandy Hobbs
Fieldale,VA
Summary
Overview
19
years of professional experience
1
Certification
Work History
TTEC
Licensed Insurance Agent
02.2023 - Current
Job overview
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
Valley Star Credit Union
Contact Care Associate
03.2022 - Current
Job overview
- I am part of a team of hand-picked individuals that handle over the phone banking for Valley Star Credit union
- Multitasking proficient
- Data Entry
- Follows Government Guidelines for Financial institutions
- Billing and Payments
- Appointment Scheduling
- Works in Multiple OS made for Valley Star, With multiple monitors.
Opus IVS
Remote Assistant Programmer Technician
01.2020 - 05.2021
Job overview
- As a RAP technician it is my responsibility to ensure that the customer is set up for a successful programming session
- I work as an aftermarket module programmer for OEM's such as Ford, GMC/Chevrolet, Nissan, and Toyota
- Multitasking proficient
- Data Entry
- Follows Government Guidelines for the Automotive Industry
- Works with J2435 Passthrough for programming vehicle modules
- Billing and Payments
- Appointment Scheduling
- Works in Multiple OS made both in house and OEM made, With multiple monitors
- Computer Programming
- Technical Support for the RAP
- Multiple phone lines working with both in bound and out bound customers
- Active listening to ensure the customers’ needs met are so they will receive the services that require for a successful customer service experience.
Express Employment Professionals
Call Center Representative
10.2019 - 01.2020
Job overview
- I worked as a CCR for Whirlpool parts.com
- Workflow Duties included Answering in bound call in a high call volume call center
- Handled both business customers and the general public
- Adhered to policies to ensure warranties parts were ordered correctly
- Handled payments
- Worked with multiple in house OS's.
Lowes
Customer Service Representative
09.2018 - 09.2019
Job overview
- As a Paint Desk/ Home Decor employee it was my mission to ensure that our Lowe's customers had a wonderful experience
- Purchasing both paint and decor can be a fun but stressful experience
- I dedicated my time there to ensure that the customer knew that they were taken care of
- Workflow duties included
- Face to face customer service
- Active listening and product suggestion
- Attending demos on products to ensure proper knowledge of the products available to the customers
- Fronting and facing to make sure my departments were organized
- Knowledge of ruler reading and math
- Blind cutting per customer specs
- Understanding color (College Corse taken)
- Appointment Scheduling
- Setting up Installers to go in home for the customers
- Sitting down with the customers going over blind options.
Public Partnership LLC
Home Health Aide
06.2015 - 01.2016
Job overview
- Collinsville, Virginia
- Home Health Aid
- To provide basic health care needs for my patient
- These duties include but not limited to scheduling of appointments
- Dispensing of medications
- General personal needs such as bathing and dressing my patient
- General housekeeping
- Running errands as needed.
Walmart
Cake Decorator, Bakery Associate
05.2014 - 06.2015
Job overview
- Responsibilities are to decorate cakes for customers at a professional level and to keep up with production requirements
- To lay bread and be flexible for the Bakery needs
- I also provide wonderful customer service for customers over the phone as well as in person.
Regional Health Diagnostic
Secretary/Receptionist
01.2011 - 02.2012
Job overview
- I was the Secretary for Regional health diagnostics
- Work Duties Included Scheduling patients in Advanced MD
- Transcribed Medical reports
- Spoke with Medical Offices about the company
- Coded services for Insurance propose
- Provided pamphlets information on EEG'S and C-PAP options for Patients
- Adhered to HIPAA regulations
- Organization skills
- Provided pleasant customer service experience
- Data Entry.
Results
Insurance Specialist CCR
01.2008 - 01.2010
Job overview
- I provided insurance information to customers looking to purchase insurance
- A long with policy details needed per customer
- Worked in Microsoft Office/ Excel
- Knowledgeable in Wellcare PFFS Health insurance
- Medicare part A and B
- Account services such as activations, account receivable, payment arrangements
- HIPPA Compliance
- Worked on multiple line phone systems Aspect and Aviya both soft phones and traditional phone lines.
Star Tek
Customer Service Representative II
10.2004 - 06.2008
Job overview
- Responsibilities were to help cellular business costumer with their accounts/ multiple accounts in an efficient and professional manor
- Prioritize Business customer needs for phone services
- Worked with Fortune 500 Companies to ensure satisfaction in their service experience
- Billing and Payments taken over the phone
- Bill breakdowns
- In depth explanation of services and promotional upgrades to those services.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Martinsville, VA
University Overview
Patrick Henry Community College
University Overview
GED
Skills
- Email Marketing
- Team Training and Development
- New Agent Training
- Marketing Initiatives
- Client Relationship Management
- Interpersonal Skills
- Organizational Skills
- Customer Service
- Data Entry
- Relationship Building
- Regulatory Requirements
- Customer Account Review
Personal Information
Personal Information
Work Permit: Authorized to work in the US for any employer.References
References
- Joie Hylton, 276-224-6797
Certification
- CNP - Certified Notary Public
- Licensed Insurance Agent -Property and Casualty
- Customer Service Certificate - Patrick Henry Community College
Notary Public for the Commonwealth of Virginia
Notary Public for the Commonwealth of Virginia
Notary Public for the Commonwealth of Virginia Registration Number 8088095
Timeline
Licensed Insurance Agent
TTEC
02.2023 - Current
Contact Care Associate
Valley Star Credit Union
03.2022 - Current
Remote Assistant Programmer Technician
Opus IVS
01.2020 - 05.2021
Call Center Representative
Express Employment Professionals
10.2019 - 01.2020
Customer Service Representative
Lowes
09.2018 - 09.2019
Home Health Aide
Public Partnership LLC
06.2015 - 01.2016
Cake Decorator, Bakery Associate
Walmart
05.2014 - 06.2015
Secretary/Receptionist
Regional Health Diagnostic
01.2011 - 02.2012
Insurance Specialist CCR
Results
01.2008 - 01.2010
Customer Service Representative II
Star Tek
10.2004 - 06.2008
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