Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Hoffman

Az,AZ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Server

Snoqualmie Casino
09.2022 - 11.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Front Desk

Comfort Inn
02.2001 - 04.2004
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Streamlined front desk operations for improved efficiency and guest experience.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Collaborated with housekeeping staff to ensure timely room availability for incoming guests.
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Managed reservations system effectively, minimizing mix-ups and overbookings.

Education

GED -

Enumclaw Sr High School
Enumclaw, WA
06.2001

Skills

  • Safe Food Handling
  • Table Bussing
  • Guest Engagement
  • Beverage Preparation
  • Hospitality Service Expertise
  • Guest Relations
  • Office Organization
  • Cash Handling
  • Issue Handling

Timeline

Server

Snoqualmie Casino
09.2022 - 11.2023

Front Desk

Comfort Inn
02.2001 - 04.2004

GED -

Enumclaw Sr High School

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Brandy Hoffman