Brandy Holguin
Mineola
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Compassionate Support Worker knowledgeable about diverse job proficiencies and necessary coping skills for social situations. Adept at working with individuals and ready to offer many years of experience to new role.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
24
24
years of professional experience
1999
1999
years of post-secondary education
Work History
Cosmetologist/Owner
Studio X
Mineola
2021.03 - Current
- Advised clients on how to maintain their new hairstyles at home.
- Performed haircuts, coloring, highlighting and styling techniques.
- Assisted senior stylists with complex color formulations.
- Maintained accurate records of customer services provided.
- Collaborated with other professionals in the beauty industry.
- Provided consultations to clients on beauty treatments, products and services.
- Created customized hair styles according to client's preferences and facial features.
- Developed a loyal client base through excellent customer service.
- Engaged with customers by providing friendly conversation during services.
- Assisted customers in selecting appropriate retail products for their needs.
- Promoted additional services or products available in the salon.
- Managed appointments through scheduling software program.
- Educated clients on proper skin care techniques and products.
- Met with customers to discuss style preferences and special requirements before treatment.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Responded to customer inquiries by phone, email, and in person.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
- Identified new opportunities for growth, expansion, and diversification.
- Reviewed legal documents related to business operations.
- Analyzed industry trends to develop competitive strategies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies to meet business goals.
Customer Service Representative/ Accounts Manager
National Roadside & Tire Repair
Lake Havasu City
2012.12 - 2020.11
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
- Ensured compliance with safety regulations and company policies.
- Received and dispatched calls for emergency services.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Monitored changes in delivery schedule and communicated changes to customers.
- Recorded and maintained files or records of customer requests, work or services performed.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Provided customer service, email and phone support.
Cosmetologist/Hairstylist Manager
Havasu Cut Offs
Lake Havasu City
2001.07 - 2020.01
- Collaborated with other professionals in the beauty industry.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Assisted customers in selecting appropriate retail products for their needs.
- Assisted senior stylists with complex color formulations.
- Created customized hair styles according to client's preferences and facial features.
- Managed appointments through scheduling software program.
- Upsold various treatments or packages when appropriate.
- Trained new staff members on salon policies and procedures.
- Promoted additional services or products available in the salon.
- Performed haircuts, coloring, highlighting and styling techniques.
- Engaged with customers by providing friendly conversation during services.
- Maintained accurate records of customer services provided.
- Advised clients on how to maintain their new hairstyles at home.
- Met with customers to discuss style preferences and special requirements before treatment.
- Kept notes listing preferences and services provided to clients for quick reference.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
- Maintained relationships with long-term clients while successfully handling daily walk-in appointments.
- Responded to customer inquiries by phone, email, and in person.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Cosmetologist - Beauty College
Charles of Italy
Lake Havasu City, AZ 2000.12 - 2001.01
GED
Lake Havasu City, AZSkills
- Customer Service
- Hair cutting
- Coloring techniques
- Customer consultations
- Client record management
- Document notarization
- Appointment scheduling
- Attention to detail
- Communication skills
- Time management
- Conflict resolution
- Client consultations
- Business operations
- Customer relationship management
- Problem solving
- Technical support
- Data entry
- Call distribution
- Records management
- Call handling
- Empathy and patience
- Strong interpersonal skills
- Telephone etiquette
- Appointment confirmation
- Clear communication
- Professional communication
- Computer skills
- Customer assistance
Timeline
Cosmetologist/Owner
Studio X
2021.03 - Current
Customer Service Representative/ Accounts Manager
National Roadside & Tire Repair
2012.12 - 2020.11
Cosmetologist/Hairstylist Manager
Havasu Cut Offs
2001.07 - 2020.01
Cosmetologist - Beauty College
Charles of Italy
2000.12 - 2001.01
GED