Brandy Holsey
East Dublin,GA
Summary
Dynamic and detail-oriented Theft Adjuster with a proven track record at GEICO, enhancing customer satisfaction and increasing productivity by adeptly managing claims and ensuring policy compliance. Excelled in damage evaluation and empathetic service, demonstrating exceptional problem-solving and negotiation skills. Successfully led catastrophe response efforts, showcasing strong information gathering and investigation techniques.
Overview
6
6
years of professional experience
Work History
Theft Adjuster
GEICO
Macon, Ga
08.2018 - 01.2025
- Evaluated claims thoroughly to ensure accuracy and compliance with policy terms.
- Conducted detailed assessments of damage to determine extent of loss.
- Improved customer satisfaction by communicating effectively with policyholders.
- Analyzed documents and reports to validate claims.
- Verified information accuracy to prevent fraudulent claims.
- Worked closely with clients to gather necessary claim information.
- Processed claims efficiently to meet organizational timelines.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Managed catastrophe response efforts during natural disasters, ensuring prompt service to affected policyholders and efficient resource allocation within the team.
- Increased overall productivity by managing a large caseload while maintaining strict attention to detail and accuracy in documentation.
Education
High School Diploma -
East Laurens High School
East Dublin, GASkills
- Claims assessment
- Damage evaluation
- Insurance policy interpretation
- Negotiation skills
- Detail orientation
- Problem solving
- Policy compliance
- Conflict resolution
- Information gathering
- Investigation techniques
- Empathy in service
- Claims investigation
Timeline
Theft Adjuster
GEICO
08.2018 - 01.2025
High School Diploma -
East Laurens High School