Brandy Jones
Minden,Louisiana
Summary
Determined individual with a strong work ethic and dependable nature, consistently striving to deliver exceptional results. Committed to excellence and continuously improving to exceed expectations. Confident in ability to positively contribute to any team or organization, eager to bring skills and dedication to the table.
Overview
4
4
years of professional experience
Work History
Delivery Driver
UPS
Shreveport
- Deliver packages to homes on my route
- Pre-trip inspections
- Follow road safety.
Delivery Driver
FedEx Ground
Shreveport
10.2023 - 12.2023
- Load delivery truck with packages on my route
- Follow road safety
- Pre-trip inspection.
Customer Service Representative
Teleperformance USA
Shreveport, LA
01.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
PSCU
Remote
01.2021 - 09.2022
- Handle member credit card accounts
- Take fraud reports
- Do Lost/Stolen report
- Activate/deactivate cards
- Calculate interest.
Customer Service Representative
Agero
03.2020 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Commercial Drivers license -
Northwest Louisiana Technical College
Minden, LAHigh school curriculum -
Minden high school
Minden, LASkills
- Computer skills
- Communication skills
- Microsoft office
- Commercial driving
- Typing
- Driving
- Windows
- Microsoft word
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Dependable and reliable
Timeline
Delivery Driver
FedEx Ground
10.2023 - 12.2023
Customer Service Representative
Teleperformance USA
01.2023 - 10.2023
Customer Service Representative
PSCU
01.2021 - 09.2022
Customer Service Representative
Agero
03.2020 - 06.2021
Delivery Driver
UPS
Commercial Drivers license -
Northwest Louisiana Technical College
High school curriculum -
Minden high school