Hi, I’m
Brandy Kates
Health Care
Fort Mill,SC
Summary
Compassionate and driven Healthcare professional seeking an entry-level position to utilize my strong communication skills and passion for patient care to provide exceptional service and contribute to the success of a healthcare organization.
Overview
10
years of professional experience
7
years of post-secondary education
Work History
Children's Attention HomeRock Hill, SC
Team Lead
2022.04 - 2024.03 (1 education.year_Label & 11 education.months_Label)
Job overview
- Directed and supervised team of 6-8
- Support kids in custody of The Department of Social Services and made sure their activities for daily living were met
- Transport residents to and from appointments
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Gathered, organized and input information into digital database
- Supervised team members to confirm compliance with set procedures and quality requirements
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Adaptable and proficient in learning new concepts quickly and efficiently.
Gap OutletConcord, NC
Shipping Lead
2018.08 - 2020.02 (1 education.year_Label & 6 education.months_Label)
Job overview
- Updated merchandise pricing to match new values and special promotional rates.
- Collaborated with cross-functional teams to achieve store sales goals and support promotional events.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
- Trained new team members on company procedures, inventory management software, and best practices for stock handling.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day
Roses Discount StoresKannapolis, NC
Office Manager
2017.03 - 2018.06 (1 education.year_Label & 3 education.months_Label)
Job overview
- Submitted morning paperwork or closing paperwork, new hire paperwork, counted the safe, prepared documents to mail to home office, answered calls, bank drops and bank pick-ups
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
Hughes Center for Exceptional ChildrenDanville, VA
Mental Health Counselor
2015.09 - 2017.01 (1 education.year_Label & 4 education.months_Label)
Job overview
- Supported kids between the ages 8-17 years old with intellectual and behavior disabilities.
- Maintained patient records, documenting changes in patient condition
- Assessed patient progress and reported changes to supervising physician
- Supported patient confidentiality in accordance with HIPAA regulations
- Searched resident belongings prior to and during stays
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress
DSP, Support Services of VirginiaDanville, VA
Direct Support Professional
2014.05 - 2015.08 (1 education.year_Label & 3 education.months_Label)
Job overview
- Residential support of individuals with intellectual disabilities
- Administered medication as directed
- Assisted with daily living activities, running errands, and household chores
- Monitored clients' overall health and well-being and noted significant changes
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities
- Provided compassionate and patient-focused care to cultivate well-being
Education
Strayer University
Master's degree from Human Services
2023.10 - Current (2 education.years_Label & 9 education.months_Label)
ADMINISTRATIONSTRAYER UNIVERSITYHerndon, VA
BACHELOR'S DEGREE from Business Administration HEALTH SERVICES
2018.01 - 2021.09 (3 education.years_Label & 8 education.months_Label)
STRAYER UNIVERSITYHerndon, VA
ASSOCIATES DEGREE from HEALTH SERVICES ADMINISTRATION
2018.01 - 2020.06 (2 education.years_Label & 5 education.months_Label)
Skills
Interpersonal skillsDevelopmental disabilities experienceVital signs
Team Supervision
Adaptability
Timeline
Strayer University
Master's degree from Human Services
2023.10 - Current (2 education.years_Label & 9 education.months_Label)
Team Lead
Children's Attention Home
2022.04 - 2024.03 (1 education.year_Label & 11 education.months_Label)
Shipping Lead
Gap Outlet
2018.08 - 2020.02 (1 education.year_Label & 6 education.months_Label)
ADMINISTRATIONSTRAYER UNIVERSITY
BACHELOR'S DEGREE from Business Administration HEALTH SERVICES
2018.01 - 2021.09 (3 education.years_Label & 8 education.months_Label)
STRAYER UNIVERSITY
ASSOCIATES DEGREE from HEALTH SERVICES ADMINISTRATION
2018.01 - 2020.06 (2 education.years_Label & 5 education.months_Label)
Office Manager
Roses Discount Stores
2017.03 - 2018.06 (1 education.year_Label & 3 education.months_Label)
Mental Health Counselor
Hughes Center for Exceptional Children
2015.09 - 2017.01 (1 education.year_Label & 4 education.months_Label)
Direct Support Professional
DSP, Support Services of Virginia
2014.05 - 2015.08 (1 education.year_Label & 3 education.months_Label)