Brandy Lawrence
Medford,NY
Summary
Goal-oriented professional, current Bachelor of Arts graduate with strong communication and interpersonal skills. Effective critical thinking, organizational and planning experience. Strong work ethic with demonstrated success in both teamwork and individual situations.
Overview
4
4
years of professional experience
Work History
Manager
McDonald's
, N
01.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged in work.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Lead
Wingstop
01.2020 - 04.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed cash and credit card transactions accurately using POS software.
Seasonal Worker
Victoria's Secret & PINK
12.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stayed current on company offerings and industry trends.
- Set and achieved company defined sales goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Communication And Rhetoric
St. Joseph's University
Patchogue, NY05.2022
Skills
- Hiring and Training
- Team Leadership
- Verbal and Written Communication
- Sales and marketing
- Social media coordination
- Communication planning
Timeline
Manager
McDonald's
01.2021 - Current
Shift Lead
Wingstop
01.2020 - 04.2020
Seasonal Worker
Victoria's Secret & PINK
12.2019 - 03.2020
Bachelor of Arts - Communication And Rhetoric
St. Joseph's University
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